Years of Management experience
Ryan Leyshon
Perth,WA
Summary
Detail-oriented, organized, and efficient person. Works at a fast pace to meet tight deadlines while maintaining exceptional customer service. Enthusiastic team player ready to contribute to company success. Experienced in providing software support to users by troubleshooting and implementing technical solutions.
Seeking a full-time position that offers professional challenges and growth opportunities
Skills
- Digital Literacy
- Software Troubleshooting
- Written and Oral Communication
- ServiceNow (ticketing system)
- M365 applications MS Exchange
- Azure AD
- Active Directory
- Printer Support
- MFA (Microsoft Authenticator)
- Bitlocker
- Exceptional Ticket Documentation
Overview
3
3
1
1
IT Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
24/7 Service Desk Technician
Woodside contract through Kinetic IT
12.2023 - Current
- 24/7 Service Desk Technician employed by Kinetic IT working as a consultant for Woodside Energy
- Provide level 1 tech support for all users employed by Woodside and external contractors
- Currently on a 4/4 roster - completing 12-hour shifts mixed between days and nights providing support to users globally and creating and escalating tickets using ServiceNow portal.
- Assisted users remotely to diagnose and resolve hardware, software, or network-related issues efficiently.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Provided exceptional customer service, building rapport and trust with clients through effective communication.
- Created user accounts and assigned permissions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Developed knowledge base articles for common issues, enabling faster resolutions for end-users.
Casual Manager (Baldivis store) + Team Leader/Storeperson
Red Dot Home
09.2020 - 02.2023
- Ran my section in the store and oversaw the storeroom, ensuring excess stock remained organized, and dealt with incoming/outgoing deliveries, customer pickups, and transfers.
- Ran the store two weekends a month, which involved running day-to-day procedures, delegating tasks amongst employees, and handled morning and afternoon money counts.
- Accomplished multiple tasks within established timeframes.
- Monitored high-selling items and based merchandising accordingly
- Maximized performance by monitoring daily activities and mentoring team members.
Work Experience
Hivint
02.2019 - 04.2019
- At Hivint, I was learning about Cyber Security
- Learned how to use various programs such as BurpSuite, WireShark, and Virtual Machines (VMWare and Virtual Box)
- Introduction to basic router settings, setup, and configurations
- Operated command line and other functions on Linux and Windows-based systems.
Education
Certificate III - Information Technology
South Metropolitan TAFE
09.2019
High School Diploma -
Warnbro Community High School
01.2020
Certificate II - Skills For Work And Vocational Pathways
Warnbro Community High School
Warnbro, WA09.2020
References
- Ron Carrier, 0402 007 377, Team Leader at Kinetic IT – Woodside Contract
- Celine Aria-Real, 0447 170 650, Manager at Red Dot Mandurah
- Stella Carter, 0416 797 713, Manager at Red Dot Baldivis
Timeline
24/7 Service Desk Technician
Woodside contract through Kinetic IT
12.2023 - Current
Casual Manager (Baldivis store) + Team Leader/Storeperson
Red Dot Home
09.2020 - 02.2023
Work Experience
Hivint
02.2019 - 04.2019
Certificate III - Information Technology
South Metropolitan TAFE
High School Diploma -
Warnbro Community High School
Certificate II - Skills For Work And Vocational Pathways
Warnbro Community High School
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