Ryan Liu
Cairns,QLD
Summary
Reliable and hardworking professional with over five years in high-pressure customer service and technical operations. Demonstrated ability to resolve conflicts and enhance customer satisfaction while maintaining operational excellence. Punctual and physically fit, available for immediate start across all shifts.
Overview
2027
2027
years of professional experience
Work History
Beam Mobility Australia Pty Ltd
Cairns, QLD
06.2026 - Current
- Delivered scooters and batteries to designated parking hub within set timeframes for effective fleet management.
- Managed the safe parking and retrieval of electric scooters.
- Monitored scooter availability and collected damaged ones.
- Maintained cleanliness and organization of scooter storage areas to ensure optimal operational efficiency.
- Provided customer support to enhance user experience and satisfaction.
Retail Operations Support
Chengdu Longda Trading Co., Ltd.
Chengdu, China
08.2024 - 05.2026
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Leveraged software and tools to streamline processes, contributing to improved operational workflows.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Supported colleagues in fostering collaboration and enhancing team dynamics.
Crew Member
Kentucky
Chengdu, China
01.2024 - 07.2024
- Provided excellent customer service by greeting and assisting guests promptly.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Collaborated with team members to optimize daily operations during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas consistently.
- Operated kitchen equipment for timely food and beverage preparation.
- Completed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking.
Order Picker
Pupu E-Commerce Co., Ltd
Chengdu, China
07.2023 - 12.2023
- Picked and prepared customer orders for timely shipment.
- Utilized scanning equipment for picking, packing and shipping orders.
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
- Organized products in designated locations for easy access.
Residential Construction Laborer
China MCC5 Co., Ltd
Chengdu, China
01.2023 - 06.2023
- Operated hand and power tools for various construction tasks safely and efficiently.
- Loaded and unloaded materials, ensuring proper handling and storage on-site.
- Supported skilled tradespeople by preparing materials and assisting with installations.
- Maintained a clean worksite by sweeping up debris and disposing of waste material properly.
Customer Service Associated
Walmart
Chengdu, China
2020 - 2022
- Addressed customer complaints with effective communication to restore satisfaction and loyalty.
- Engaged with customers to provide assistance and enhance shopping experience, fostering positive relationships. to create a welcoming shopping environment.
- Assisted customers with returns, exchanges, and refunds.
- Processed transactions accurately and efficiently at the checkout.
- Ensured cleanliness and organization of sales floor displays to create an inviting shopping environment.
Education
Bachelor'sdegree - Information Management and Information Systems
University of Electronic Sciene And Technology
Chengdu, China06-2024
Associate Degree - Computer Application Technology
University of Electronic Science And Technology
Chengdu, China01-2020
Skills
- Fleet management
- Equipment maintenance
- Kitchen maintenance
- Commercial dishwashers
- Dishwashing
- Trash collection
- Customer service
- Food presentation
- Positive demeanor
Language
English(ProfessionalWorkingProficiency), Mandarin(BilingualProficiency).
Languages
Chinese
Native/ Bilingual
English
Professional
Timeline
Beam Mobility Australia Pty Ltd
06.2026 - Current
Retail Operations Support
Chengdu Longda Trading Co., Ltd.
08.2024 - 05.2026
Crew Member
Kentucky
01.2024 - 07.2024
Order Picker
Pupu E-Commerce Co., Ltd
07.2023 - 12.2023
Residential Construction Laborer
China MCC5 Co., Ltd
01.2023 - 06.2023
Customer Service Associated
Walmart
2020 - 2022
Bachelor'sdegree - Information Management and Information Systems
University of Electronic Sciene And Technology
Associate Degree - Computer Application Technology
University of Electronic Science And Technology