Ryan Masrour
Chatswood,NSW
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
McGrath Estate Agents
02.2024 - 12.2024
- Maintained client database accurately using CRM software systems allowing efficient tracking of leads and follow-ups resulting in better customer relations management strategies implementation.
- Maintained a strong knowledge of current real estate laws and regulations ensuring compliance within the agency''s practice.
- Developed strong relationships with clients through attentive customer service, leading to repeat business and referrals.
- Assisted in closing deals for both buyers and sellers through diligent support and timely communication.
Events Operations
Hilton
03.2022 - 01.2024
- Managed vendor relationships to ensure timely delivery of goods and services for events.
- Collaborated with cross-functional teams to develop engaging event programming tailored to target audiences.
- Collaborated with chefs and kitchen staff to develop unique food pairings that enhanced the overall guest experience.
- Worked well in a team setting, providing support and guidance.
- Kept bar presentable and well-stocked to meet customer needs.
Crew Trainer
McDonald's
06.2019 - 01.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
Bachelor of Aviation - Aviation
Basair
Bankstown Aerodrome, NSW03-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
Certification
RSA, Drivers Licence
Languages
Persian, Spanish
Timeline
Sales Associate
McGrath Estate Agents
02.2024 - 12.2024
Events Operations
Hilton
03.2022 - 01.2024
Crew Trainer
McDonald's
06.2019 - 01.2022
RSA, Drivers Licence
Bachelor of Aviation - Aviation
Basair
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