Ryan McCaffrey
North Lakes,QLD
Summary
Dynamic leader with a proven track record at Beaumont Tiles, adept in profit and loss analysis and fostering team development. Excelled in driving sales targets, enhancing store profitability, and elevating customer service standards. Skilled in business development and leadership, consistently achieving company goals through strategic planning and effective team mentoring as well as business coaching & relationship building with franchisees.
Overview
16
16
years of professional experience
1
1
Certification
Work History
State Retail Manager
Beaumont Tiles
Brisbane, QLD
09.2023 - Current
- Developed and monitored budget, managed State & in store P&L's to ensure maximum profitability.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Supported retail store managers to drive performance and customer experience.
- Provided leadership, insight and mentoring to newly hired employees
- Implemented strategies to achieve sales targets and increase store profitability.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Facilitated communication between store staff and upper management, ensuring alignment with company goals.
- Implemented new policies and procedures to improve efficiency.
- Conducted regular meetings with team members to discuss progress toward objectives, as well as team member feedback.
- Displayed strong leadership skills, and instilled a camaraderie and culture within my team.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Strong knowledge of Word, Outlook & efficient with Excel & Powerpoint.
Branch Manager
Beaumont Tiles
Cairns, QLD
11.2018 - 09.2023
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Assisted other branches when needed during peak periods or when the need arose.
- Resolved customer complaints in a timely manner.
- Delegated work to staff, setting priorities and goals.
- Many examples of staff who developed under my leadership and moved on to bigger roles within the company & outside.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly, knowledgeable service, and building a rapport with the local customer base for both new and repeat customers.
- Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Established and maintained good relations with customers, vendors, and transport companies.
Sales Consultant
Beaumont Tiles
Cairns, QLD
09.2013 - 11.2018
- Assisted in developing sales strategies and setting targets for different accounts.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Relaible estimation services for builder clients.
- Colour and design selection services to both trade and retail customers.
- Operated equipment and machinery according to safety guidelines.
Apprentice Carpenter
LA Carpentry & Builders
Cairns, QLD
02.2009 - 09.2012
Education
High School Diploma -
Trinity Bay State High School
Cairns, QLD11-2011
Skills
- Profit and loss analysis
- Team training and development
- State & Store level operations
- Business development
- Customer service
- Leadership
Affiliations
- Enjoy spending time with my young family (Wife & 3 Girls) as well as watching and playing multiple sports.
Accomplishments
- Became a store manager at the age of 24 & State Manager at 29 with Beaumont Tiles by far the youngest in the retail leadership group
- Played at the regional level for both Rugby League & Soccer
Certification
- HR Licence
- Full Drivers Licence
Timeline
State Retail Manager
Beaumont Tiles
09.2023 - Current
Branch Manager
Beaumont Tiles
11.2018 - 09.2023
Sales Consultant
Beaumont Tiles
09.2013 - 11.2018
Apprentice Carpenter
LA Carpentry & Builders
02.2009 - 09.2012
High School Diploma -
Trinity Bay State High School