Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Mortimer

Goulburn

Summary

Most Recently,

Operations Manager for Tree Serve PTY LTD working on the Essential Energy Contract in the South East of NSW Based out of the Goulburn region, this involved overseeing Operations throughout many different LGA Area's providing essential Services of Vegetation Management along the Electrical Networks Owned by Essential Energy. This role would vary with many different challenges from day to day operations, stake holder and client management, customer resolution and management of Employment and Employee's with varies different backgrounds.

Overview

9
9
years of professional experience

Work History

Operations Manager

TreeServe Pty Ltd
11.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Crew Leader

Asplundh Tree Experts
03.2022 - 11.2023
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Team Member

GTS Tree Services Pty Ltd
01.2020 - 03.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Crew Member

Top Arbor PTY LTD
08.2015 - 01.2020

Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.

Education

Certificate III - Arboricoulture

PST
Tamworth
01-2023

Certificate III - Retail Bread (Baking)

TAFE NSW
NSW
01-2012

Year 10 Certificate - Year 10 Certificate

Malwaree High School
Goulburn, NSW
01-2009

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff management
  • Inventory management
  • Performance monitoring
  • Employee motivation
  • Customer relationship management

Timeline

Operations Manager

TreeServe Pty Ltd
11.2023 - Current

Crew Leader

Asplundh Tree Experts
03.2022 - 11.2023

Team Member

GTS Tree Services Pty Ltd
01.2020 - 03.2022

Crew Member

Top Arbor PTY LTD
08.2015 - 01.2020

Certificate III - Arboricoulture

PST

Certificate III - Retail Bread (Baking)

TAFE NSW

Year 10 Certificate - Year 10 Certificate

Malwaree High School
Ryan Mortimer