Ryan Neave
Alexandra Headland,QLD
Summary
South African\ New Zealand Citizen.
Talented Support Technician bringing 15 years of experience in Managed Services. Knowledgeable about operations and repairs. Enthusiastic about helping operations run smoothly by providing top-notch support. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.
Overview
18
18
years of professional experience
Work History
Service Desk Manager/Technical Support Engineer
CRT Network Solutions
04.2021 - Current
- Autotask Administration
- Managing incoming work flow and deployment
- Service Desk Manager
- 3cx setups and deployment (Cloud and On-Premise)
- Technical Support for clients and staff
- Sales and purchases
- Onsite Technical Support
- Remote Technical Support
- Server installations and deployment
- Unifi UDM/AP Setup and deployment
- 365 Migration and Setup
- Networking and Wireless
- Medical Software Support
- Acronis cloud Backup and deployment
- Shadow Protect backups
- Overseeing all clients backups
Volunteer Worker
The Cedars Midlands Treatment Facility
02.2020 - 02.2021
- Assisted with operations
- Driving and maintenance.
- Interacting and assisting patient's
- Cooking and cleaning
Project Manager
Network Configurations
01.2018 - 12.2018
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
IMS Engineer
Network Configurations
08.2014 - 02.2018
- Desktop Support for clients
- Setting up 365 Portal and configuration
- Dell Sonic wall configuration
- Exchange and AD configuration
- Printer configuration and troubleshooting
- Pastel Payroll Setup and configuration
- Backup solutions.
- Camera System and recording
- UPS and Generators
Field Engineer
Global Network Systems
03.2014 - 07.2014
- Support for clients onsite and remotely Backups
- Office 2007 / 2010 / 2013
- Exchange and Hosted Setup
- Desktop Support
- Wireless Setup and configurations
- Camera System and recording
- UPS and Generators
- Printer setup and configurations
- Switch setup and configurations
- DSL Setup and configuration
Systems Administrator
Gravit8
03.2011 - 01.2014
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Based permanently at a client. Dhk Architects.
- Administrating + ‐ 50 users
- Maintaining all servers and Firewalls
- ADSL lines and Wireless setup
- Architecture software, Revit Auto CAD
- Maintaining and running all backups
- Server checklists
- Air Conditioners in Server room
- Print Server
- Archive Server
- Pastel Support
- Adding, removing users on AD as well as migrating users within AD
- Creating Roaming and Non roaming profiles within AD and setting permissions
- Creating mail accounts on Exchange 2010, permissions, mailbox size limits
Technician
Ambition 24
07.2009 - 02.2011
- Server checks, AD, Mail, SQL, Firewall, LTSP, Print Server, VNC, Voip, Freenas and Linus Servers
- Faxes. Local and UK on RightFax
- Backups
- AVAYA PABX System
- SIM Farm
- Air Conditioners in Server room
- Camera System and recording process
- Inhouse Technical Support
Junior Technician
Chaos Computers
05.2009 - 08.2009
- Repairing, fault finding and rebuilding of Computers
- Occasionally helping out customers with sales
- Occasionally call outs
- Network setups Managing repair shop
- Dealing with suppliers
- Sending faulty hardware for RMA.
1st Line Support Engineer
Sappi Saiccor
05.2007 - 03.2009
- PC troubleshooting, repairing, maintaining and rebuilding
- Supporting over 350 users
- Installation of new Hardware and Software(Microsoft Office and OS)
- Printers. Configuring, maintaining and changing toner.
- Sappi Saiccor Metaframe Presentation Server (Citrix) Maintaining, configuring and repairing of Thin Clients
- Maintenance Slots once a week on Server 2003
- Backups
Junior Support Technician
Lignotech SA
12.2005 - 12.2005
- Basic repairs and troubleshooting
- Maintenance and building of computers
- Installing network cables, network point and basic network setups
- Installing OS and Microsoft packages.
Education
Engineering Diploma - IT Enineering
CTI
Durban, South Africa11.2006
High School Diploma -
Scottburgh High School
Scottburgh, South Africa12.2005
Skills
- Microsoft Office 2003 / 2007 / 2010 / 2013 /2016 2019/ 2021
- Office 365 Cloud
- Window XP / Vista / 7 / 8/ 10/ 11
- Windows Server 2007 / 2010 /2012 / 2016/ 2020/ 2022
- Exchange / 2003 / 2007 /2010 /2013
- Windows Mobile / Android / iOS
- LAN / WAN VPN
- Dell Sonicwalls
- Printers
- Virtual Servers
- Autotask Administration
- 3cx Phone Systems
- Unifi- UDM-PRP/ AP/ Switches
- Acronis Cloud Backups
Timeline
Service Desk Manager/Technical Support Engineer
CRT Network Solutions
04.2021 - Current
Volunteer Worker
The Cedars Midlands Treatment Facility
02.2020 - 02.2021
Project Manager
Network Configurations
01.2018 - 12.2018
IMS Engineer
Network Configurations
08.2014 - 02.2018
Field Engineer
Global Network Systems
03.2014 - 07.2014
Systems Administrator
Gravit8
03.2011 - 01.2014
Technician
Ambition 24
07.2009 - 02.2011
Junior Technician
Chaos Computers
05.2009 - 08.2009
1st Line Support Engineer
Sappi Saiccor
05.2007 - 03.2009
Junior Support Technician
Lignotech SA
12.2005 - 12.2005
Engineering Diploma - IT Enineering
CTI
High School Diploma -
Scottburgh High School
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