RYAN NGUYEN

• Customer focused via agile meetings to update

on projects progress or changes, and coordinate

with team members and clients.

• Contribute to company libraries used in

previous projects to apply in future projects.

• Provide training tutorials and help to prepare

material for online training courses.

• Liaise with Business Analyst (BA) to transform

user requirements into high-level designs.

• Implement solutions per agreements with BA to

produce fully functional software programs.

• Working with engineering teams to design and

implement low-level designs. These include

Database models, UI wireframe, and system

specifications.

• Work with tech lead to ensure that softwares

adheres overall architecture and can be

integrated seamlessly into existing systems.

• Collaborate with engineers to produce

agreements for quality standards. It will help the

team to build up uniform coding styles for all

engineers to follow.

• Continuously improve code bases, doing code

reviews to make sure the code adheres to the

team's agreement and help find defects that

cannot be spotted by other engineers.

• Breaking designs into smaller deliverable

tasks, taking part in planning or refinement

sessions to analyze and give estimation to

given tasks.

• Support team to deploy software

applications to test or production servers with Linux

• Write automation scripts for deployment

process to minimize human interactions and

avoid mistakes when possible.

• Create and implement test plans for software

components. Liaise with testers to help test the

implementation, making sure features are tested

and doing what they are supposed to do.

• Analyze incidents and fix issues when

they occurred either during development or after

being delivered to end-users.

• Capture designs or decision makings of

software system in the documents so it will be

referenced later either by engineers or BA

• Use diagrams and charts when possible to

illustrate and help visualize designs or

problems.

• Upskill when possible to catch up with new

technologies and methodologies as software

development is moving at a fast pace.

• Coordinate with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Perform Front-End assistance with web-design using JavaScript, HTML, CSS
• Assist with Machine Learning and Deep Learning algorithms development to satisfy projects' requirements
• Delivered unit-tested systems within customer-prescribed timeframes
• Analyzed proposed technical solutions based on customer requirements

• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• Resolved caller issues quickly and thoroughly.
• Provide advice and support to international
  students, such as cost of living, part-time
  jobs, where to seek for help and
  miscellaneous
• Single handle all business activities and processes.
• Assisting students with career pathway and personal development
• Online Social Marketing for innovative programs and promotion scheme

• Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
• Processed payroll by validating work hours and attendance of employees.
• Reviewed general ledger entries for accuracy and
  completeness.
• Balanced reports and batch summaries to submit
  for approval.
• Providing daily financial reports.
• Internal audit for cash float and internal process
  management.