Ryan NGUYEN
Melbourne,VIC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent listening skills.
Gained many life skills and experience from the previous job in the hospitality industry.
Can speak 2 languages: English and Vietnamese.
Overview
11
11
years of professional experience
Work History
Supervisor
Mister Minh Restaurant & Bar
11.2020 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Coordinating and optimizing front- and back-of-house restaurant operations
Local Tour Guide - Transport Support Service
Melbourne Tour
11.2017 - 02.2020
- Schedule and coordinate flights, accommodations, and travel arrangements for Vietnamese clients and their families.
- Guided groups of up to 11 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provide transport support for NDIS clients to medical appointments and recreation activities.
Food & Beverage Attendant
Melbourne Racing Club Caulfield
08.2013 - 11.2017
- Provide professional food and beverage service including alcohol.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
Community Safety Information Services
Brotherhood Of St Lawrence's
06.2014 - 05.2015
- Access control.
- Any suspicious activity or tailgating to a particular floor/flat is to be report to the housing office.
- Liaise with emergency services to ensure efficient response to problem/crisis // Liaising with police.
- Responsible for the security of staff and public.
- Report any maintenances issues.
Barista and Chef
Routley's Cafe Bakery
01.2012 - 01.2013
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Trained kitchen staff to perform various preparation tasks under pressure.
Event Organizer
Happy Reception
03.2011 - 03.2012
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Helped organize and manage successful events with attendance of over 300 people.
Education
Bachelor of Business - Marketing
RMIT University
Melbourne, VIC12.2020
Certificate III in Security Operations - Security
Brotherhood of St Laurence
Melbourne, VIC04.2015
Diploma of Hospitality Commercial Cookery - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC12.2011
Skills
- Team-work
- Guest Satisfaction
- Mentoring
- Supervising Employees
- Optimizing Workflows
Languages
Vietnamese
Native or Bilingual
Timeline
Supervisor
Mister Minh Restaurant & Bar
11.2020 - 02.2022
Local Tour Guide - Transport Support Service
Melbourne Tour
11.2017 - 02.2020
Community Safety Information Services
Brotherhood Of St Lawrence's
06.2014 - 05.2015
Food & Beverage Attendant
Melbourne Racing Club Caulfield
08.2013 - 11.2017
Barista and Chef
Routley's Cafe Bakery
01.2012 - 01.2013
Event Organizer
Happy Reception
03.2011 - 03.2012
Bachelor of Business - Marketing
RMIT University
Certificate III in Security Operations - Security
Brotherhood of St Laurence
Diploma of Hospitality Commercial Cookery - Hospitality
William Angliss Institute of TAFE
Similar Profiles
Laura WhitleyLaura Whitley
Server at Mister Up's Restaurant & BarServer at Mister Up's Restaurant & Bar
Ryan MarinoRyan Marino
Food Waiter at Mister A's RestaurantFood Waiter at Mister A's Restaurant
Torin CarssTorin Carss
Waiter's Assistant at Mister A's RestaurantWaiter's Assistant at Mister A's Restaurant