Ryan O’Grady
Swan View
Summary
Experienced with service operations, ensuring customer satisfaction and operational efficiency. Utilizes problem-solving and communication skills to enhance service delivery. Knowledge of team collaboration and adaptability, contributing to consistent and reliable performance.
Overview
10
10
years of professional experience
Work History
Service Officer
National Contact Centre, NDIA
05.2024 - Current
- Resolve phone call and email requests
- Provide accurate, valid, and complete information by using internal processes to ensure accuracy and consistency
- Records documentation and management aligning with Privacy and Legislative requirements
- Adherence to communication procedures, guidelines, and policies aligning with KPI requirements
- Trained to high level and complex enquiries (Advocates/Guardians and Minister’s office)
- Support to less experienced staff
Disability Support Worker
Hale Foundation
04.2023 - 01.2024
- Assisting with personal care involves showering, eating, taking medicine, etc
- Aiding in-home daily activities eg preparing meals, laundry, house cleaning
- Facilitating therapies like practicing yoga and exercise
- Assisting with travel to shopping, libraries, cafeterias, medical appointments
- Helping clients to develop communication skills via society meetings and social gatherings
- Taking client on excursions to improve your social abilities
- Providing emotional and friendship support
Owner Manager
Ryan James Hair
01.2019 - 12.2022
- Recruiting, hiring, training and coaching salon staff
- Creating work schedules for employees
- Inventorying salon supplies and reordering as needed
- Ensuring that the salon environment hygiene standards required by law
- Monitoring staff completion of continuing education requirement (licensing)
- Resolving client complaints
- Marketing activities
- Performing salon services
Assistant Manager / Hairdresser
Revamp Hair Spa
09.2015 - 12.2018
- Keeping abreast of the latest trends and hairstyles to advise on beauty trends
- Listening to what the client is looking for and providing professional advice
- Performing procedures (cutting, shampooing, and scalp treatments)
- Adhering to the safety guidelines and policies of the salon
- Understanding the basic chemistry of hair colour
- Resolving client complaints
- Performing cash handling and POS systems
- Managing staff on a day to day basis
Education
St John Ambulance
WA01-2023
Certificate - Hairdressing
Taylor weir school of hairdressing
09.2011
Full manual Driving licence -
04.2004
Skills
- Interpersonal skills
- Communication
- Diplomacy
- Conflict Management
- Conflict Resolution
- Awareness
- Constructive Feedback
- Empathy
- Mentoring
- Coaching
- Networking
- Building Relationships
- Listening skills
- Proficient in PACE & SAP CRM
Timeline
Service Officer
National Contact Centre, NDIA
05.2024 - Current
Disability Support Worker
Hale Foundation
04.2023 - 01.2024
Owner Manager
Ryan James Hair
01.2019 - 12.2022
Assistant Manager / Hairdresser
Revamp Hair Spa
09.2015 - 12.2018
Certificate - Hairdressing
Taylor weir school of hairdressing
Full manual Driving licence -
St John Ambulance
Similar Profiles
OMITA MADANOMITA MADAN
Digital Donor Care Hub - Consultant at Australian Red Cross Lifeblood – National Contact CentreDigital Donor Care Hub - Consultant at Australian Red Cross Lifeblood – National Contact Centre
Jude MendozaJude Mendoza
Planner at National Disability Insurance Agency (NDIA)Planner at National Disability Insurance Agency (NDIA)
Heidi McKinnisHeidi McKinnis
APS6 Team Leader at National Disability Insurance Agency (NDIA)APS6 Team Leader at National Disability Insurance Agency (NDIA)