Ryan Paytes

Leading Higher Education Institution

• Led comprehensive future state sizing analysis, mapping current operational processes and performing benchmark analysis
• Delivered strategic recommendations for process optimisation and alignment with industry standards.

Multinational Mining Corporation

• Managed critical data preparation project stream across 30+ global sites for budgeting system rollout.
• Developed and executed detailed strategies for change management and communication, ensuring seamless adoption and alignment with corporate objectives.

Public Health Sector

• Conducted post-implementation and operating model review after organisation-wide workforce management system implementation.
• Led and optimised change management and communication strategies, driving successful system integration and stakeholder engagement.

Quick Service Restaurant Chain

• Led business analysis for a digital transformation project.
• Gathered and prioritised user requirements, mapped current and future state processes, and conducted user acceptance testing.
• Delivered solutions that enhanced customer experience and supported business objectives

Quick Service Restaurant Chain

• Led design and development of enterprise automated invoicing system to process $750 million in franchisee invoices, supporting new wholesale line of business.
• Created database and system architecture, and designed new processes to streamline invoicing.
• Conducted comprehensive training sessions and user acceptance testing (UAT), ensuring seamless implementation and user adoption across organisation.
• Led iterative system upgrades, integrating solution across multiple platforms and continuously enhancing functionality to support business growth.

Non-Profit Organisation

• Facilitated stakeholder interviews to gather key business requirements for new CRM system.
• Analysed existing technical ecosystem and compared it with various vendor capabilities.
• Provided strategic recommendations for selecting most suitable CRM solution, aligning with organisation's needs and long-term objectives.

• Supported rollout of Telehealth service line as part of major digital transformation initiative.
• Led project planning sessions and mapped existing processes to identify and implement improvements.
• Collaborated with stakeholders to define and document key business requirements, aligning service line with organisational objectives.
• Conducted market analysis to identify competitive opportunities and developed criteria for selecting technology partner that best fit organisation's needs.

• Led the enterprise-wide Windows 10 upgrade and Win7 decommissioning, ensuring compliance with technology risk standards.
• Developed and executed change management strategies for a smooth transition.
• Facilitated workshops to align project goals across departments.
• Managed the End-User Computing (EUC) RFP and supported the transition to Skype for Business.

• Oversaw vendor relationships and end-user support within desktop and Citrix environments.
• Led workshops to improve collaboration and vendor performance
• Implemented process improvements and optimised procurement to reduce service dependencies, introducing just-in-time model for desktop asset management
• Developed user-persona profiles to guide strategic direction of EUC environment.