Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Ramsdell

Ryan Ramsdell

Summary

Dynamic Sr Account Manager at Lenovo Australia with a proven track record in territory growth and customer satisfaction. Expert in CRM systems, I consistently exceeded sales targets while fostering strong client relationships. Adept at cross-functional collaboration, I streamlined processes to enhance efficiency and mentored junior staff for professional development.

Overview

11
11
years of professional experience

Work History

Sr Account Manager for Mid-Market

Lenovo Australia
10.2019 - 03.2025
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Met or exceeded quarterly sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Maintained detailed records of all account activities in D365, ensuring accurate reporting for upper management review.
  • Presented weekly updated sales forecasts based upon current pipeline status/anticipated deal closures.
  • Prepared and presented quarterly territory reviews to management.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Selected correct products based on customer needs, product specifications.
  • Set and achieved company defined sales targets.
  • Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
  • Streamlined account management processes, improving overall efficiency and productivity.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.

Channel Account Manager NSW

Lenovo Australia
04.2015 - 09.2019
  • Managed a diverse portfolio of channel partners, ensuring consistent revenue growth and high levels of customer retention and satisfaction.
  • Provided accurate forecasting of pipeline opportunities through diligent tracking of partner activities in CRM systems D365 and Salesforce.
  • Improved partner satisfaction by providing ongoing support, training, and resources for successful collaboration.
  • Established trust among partnered organizations by resolving disputes promptly and fairly while preserving long-term business relationships.
  • Enhanced communication between company and partners by organizing regular meetings, webinars, and conference calls.
  • Organized events such as trade shows, conferences, and partner summits aimed at strengthening relationships within our channel network while showcasing our products and services.
  • Assessed partner performance regularly to identify areas for improvement and implement targeted action plans.
  • Maintained a high level of industry expertise by participating in ongoing professional development opportunities, staying informed on market trends, competitor activities, and customer needs.
  • Implemented effective strategies for partner recruitment, onboarding, and management to boost overall channel performance.

Inside Sales Representative for Distribution

Lenovo Australia
02.2014 - 03.2015
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with Distribution partners and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.


Education

Bachelor of Arts - Television Production

Charles Sturt University
Wagga Wagga, NSW
11-2005

Skills

  • Territory / Account management and growth
  • Customer relations and satisfaction
  • Teamwork and collaboration
  • CRM systems D365, Salesforce
  • Issue resolution
  • Prioritizing workflows
  • Documentation and reporting
  • Sales forecasting
  • Cross-functional collaboration
  • Brand management
  • Data-driven decision making

Timeline

Sr Account Manager for Mid-Market

Lenovo Australia
10.2019 - 03.2025

Channel Account Manager NSW

Lenovo Australia
04.2015 - 09.2019

Inside Sales Representative for Distribution

Lenovo Australia
02.2014 - 03.2015

Bachelor of Arts - Television Production

Charles Sturt University

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Ryan Ramsdell