Ryan Ramsdell
Summary
Dynamic Sr Account Manager at Lenovo Australia with a proven track record in territory growth and customer satisfaction. Expert in CRM systems, I consistently exceeded sales targets while fostering strong client relationships. Adept at cross-functional collaboration, I streamlined processes to enhance efficiency and mentored junior staff for professional development.
Overview
11
11
years of professional experience
Work History
Sr Account Manager for Mid-Market
Lenovo Australia
10.2019 - 03.2025
- Provided extensive support in sales, technical and business areas to key accounts.
- Met or exceeded quarterly sales targets and quotas to contribute to overall sales goals and revenue of company.
- Maintained detailed records of all account activities in D365, ensuring accurate reporting for upper management review.
- Presented weekly updated sales forecasts based upon current pipeline status/anticipated deal closures.
- Prepared and presented quarterly territory reviews to management.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Selected correct products based on customer needs, product specifications.
- Set and achieved company defined sales targets.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Streamlined account management processes, improving overall efficiency and productivity.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
Channel Account Manager NSW
Lenovo Australia
04.2015 - 09.2019
- Managed a diverse portfolio of channel partners, ensuring consistent revenue growth and high levels of customer retention and satisfaction.
- Provided accurate forecasting of pipeline opportunities through diligent tracking of partner activities in CRM systems D365 and Salesforce.
- Improved partner satisfaction by providing ongoing support, training, and resources for successful collaboration.
- Established trust among partnered organizations by resolving disputes promptly and fairly while preserving long-term business relationships.
- Enhanced communication between company and partners by organizing regular meetings, webinars, and conference calls.
- Organized events such as trade shows, conferences, and partner summits aimed at strengthening relationships within our channel network while showcasing our products and services.
- Assessed partner performance regularly to identify areas for improvement and implement targeted action plans.
- Maintained a high level of industry expertise by participating in ongoing professional development opportunities, staying informed on market trends, competitor activities, and customer needs.
- Implemented effective strategies for partner recruitment, onboarding, and management to boost overall channel performance.
Inside Sales Representative for Distribution
Lenovo Australia
02.2014 - 03.2015
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with Distribution partners and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
Bachelor of Arts - Television Production
Charles Sturt University
Wagga Wagga, NSW11-2005
Skills
- Territory / Account management and growth
- Customer relations and satisfaction
- Teamwork and collaboration
- CRM systems D365, Salesforce
- Issue resolution
- Prioritizing workflows
- Documentation and reporting
- Sales forecasting
- Cross-functional collaboration
- Brand management
- Data-driven decision making
Timeline
Sr Account Manager for Mid-Market
Lenovo Australia
10.2019 - 03.2025
Channel Account Manager NSW
Lenovo Australia
04.2015 - 09.2019
Inside Sales Representative for Distribution
Lenovo Australia
02.2014 - 03.2015
Bachelor of Arts - Television Production
Charles Sturt University