Ryan Richards
Pimpama,QLD
Summary
Highly proactive manager with 10 years of experience in team leadership in Retail, fast-food and construction industry. Background includes sales, management and customer service in fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Guzman Y Gomez
04.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maintained an exceptional inventory based on sales and portion control.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Raised sales by $10k a week as well as order speed and customer satisfaction.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
Manager of Operations
Cooper Services Group
06.2017 - 04.2021
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Specialised in disability support to help employees get the most out of their careers.
Store Manager
Liquorland
04.2013 - 04.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Saint Peter Claver College
IpswichSkills
- Fast Learner
- Reliable
- Complaint Resolution
- Customer Relationship Management
- Complex Problem-Solving
- Interpersonal Communication Skills
- Team Leadership
Certification
First Aid Certificate
White Card
Food Safety Supervisor
Timeline
Restaurant Manager
Guzman Y Gomez
04.2021 - Current
Manager of Operations
Cooper Services Group
06.2017 - 04.2021
Store Manager
Liquorland
04.2013 - 04.2017
High School Diploma -
Saint Peter Claver College
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