Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Additional Employment
Legal Skills
Legal Experience
References
Timeline
Generic
RYAN SEYMOUR
Open To Work

RYAN SEYMOUR

MELBOURNE,VIC

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-Site

Summary

Law graduate with hands-on experience in regulatory compliance and complaint management. Demonstrated proficiency in legal drafting, client interviewing, and statutory interpretation while effectively managing complex legal matters in high-pressure environments. Eager to leverage litigation and research skills in clerkship or graduate opportunities.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Complaints Associate (Quality Analyst, Valuations - IDR)

National Australia Bank (NAB)
Docklands
10.2025 - 03.2026
  • Managed complex complaints regarding White Label credit facility migration, ensuring timely resolutions and customer satisfaction.
  • Resolved customer inquiries on account issues and service requests, facilitating effective communication and improving customer experience.
  • Investigated fraud/scam matters, business banking issues, and collections, providing thorough analysis to enhance complaint handling procedures.
  • Ensured compliance with RG271 (ASIC) and the 2025 Banking Code of Practice to prevent AFCA escalation.
  • Conducted detailed phone and email communication with customers and stakeholders.
  • Raised and managed IT incident reports for internet banking and application issues.
  • Delivered weekly team 'buzz meetings' and exceeded KPI expectations.
  • Systems used: Access Plus, eBOBS, Experian PowerCurve, Oracle Siebel, Microsoft Power BI.

Legal Intern

JobWatch Employment Rights Legal Service
Melbourne
06.2025 - 09.2025
  • Conducted client interviews, identified relevant issues, and fact-checked across multiple state jurisdictions to support legal inquiries.
  • Provided clear, step-by-step explanations of legal options, ensuring callers understood their rights under the NES, industrial awards, and relevant legislation.
  • Applied detailed knowledge of the Fair Work Act 2009 (Cth), Long Service Leave Act 2018 (Vic), Racial Discrimination Act 1975 (Cth), and OHS Act 2004 (Vic).
  • Assisted hundreds of callers with employment law queries, consistently providing accurate, well-informed legal information.
  • Provided tailored referral services, ensuring callers received accurate jurisdiction-specific guidance to minimize potential legal errors.
  • Met and surpassed the required call quota, maintaining high service quality and professionalism.
  • Coordinated translation services for vulnerable clients to ensure effective communication.
  • Engaged in mandatory post-call legal review with supervising lawyers, showing openness to feedback and strong analytical reasoning.

Legal Intern

Westjustice Youth Law Program
Sunshine & Werribee
10.2023 - 12.2023
  • Drafted legal correspondence, letters of engagement, and case outcome letters for youth criminal law clients, enhancing communication between clients and supervising lawyers.
  • Analysed and cross-referenced Victoria Police charge sheets with relevant Crimes Act 1958 (Vic) provisions. Checking for time limitations, superseded sections, and prosecutorial errors.
  • Demonstrated strong understanding of the Crimes Act 1958 (Vic), Sentencing Act 1991 (Vic), and Bail Act 1977 (Vic).
  • Conducted in-person client interviews, documented comprehensive records, and maintained a reflective journal to support case analysis and client understanding.
  • Completed detailed file notes of courtroom deliberations at Sunshine and Werribee Magistrates' Courts, capturing key submissions from magistrates, prosecutors, lawyers, and clients for future reference.
  • Instructed clients on courtroom etiquette and procedures, instructing them to engage with their lawyer. Respond appropriately to the Magistrate, and liaise with the registrar.
  • Developed administrative capability by managing calendars, diarising events, and supporting lawyers using Microsoft Outlook and Teams.
  • Participated in communication workshops and file-noting workshops, applying these skills to real-time court observations and client interactions.

Education

Bachelor of Laws (Honours) -

Victoria University
Melbourne, VIC
06-2026

VCE -

Braemar College
Woodend, VIC
12-2019

Skills

  • Client interviewing
  • Legal drafting
  • Legal research
  • Case analysis
  • Document drafting
  • Attention to detail
  • Written communication
  • Analytical reasoning
  • Critical thinking
  • Data analysis
  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • OneNote
  • Teams
  • Microsoft Access
  • NAB platforms
  • Client relations
  • Case management

Affiliations

  • Member, Law Institute of Victoria
  • Victoria University Dictum Law Society
  • Forage - Leo Cussen Centre for Law
  • Law Tram & LawUno

Certification

  • Working With Children Check, 07/29
  • Responsible Service of Alcohol, 2024, 2027
  • ACU Child-Safe Organisations Certificate, 2021

Additional Employment

  • Currently Employed, The Creative Ranges Foundation, Woodend, VIC, 05/26
  • Bar Manager, Fook Shing Restaurant, 2024 - 2025, Mount Macedon, VIC
  • Bar Manager, Mount Macedon Golf Course, 2021 - 2025, Mount Macedon, VIC
  • Volunteer, Macedon Ranges Shire Council, events & skatepark upgrade

Legal Skills

  • Legal drafting: Affidavits, Letters of Advice, Statements of Claim, Settlement Agreements
  • Legal research: LexisNexis, Westlaw
  • Statutory interpretation and case analysis
  • Client interviewing and intake
  • Strong written communication, analytical reasoning, and attention to detail

Legal Experience

  • Legal Intern, JobWatch Employment Rights Legal Service, Melbourne, VIC, 06/25 - 09/25, 10-week program, Assisted hundreds of callers with employment law queries, consistently providing accurate, well-informed legal information., Retrieved and analysed client statements, material facts, and legal questions, recording all data in Microsoft Access, which I managed effectively., Demonstrated strong capability in client interviewing, fact-finding, and identifying relevant issues across multiple state jurisdictions., Provided clear, step-by-step explanations of legal options, ensuring callers understood their rights under the NES, industrial awards, and relevant legislation., Applied detailed knowledge of the Fair Work Act 2009 (Cth), Long Service Leave Act 2018 (Vic), Racial Discrimination Act 1975 (Cth), and OHS Act 2004 (Vic)., Met and surpassed the required call quota, maintaining high service quality and professionalism., Sourced and coordinated translation and Auslan services for vulnerable clients., Demonstrated strong written communication skills, producing targeted plain-English email correspondence., Adapted quickly to internal systems including Z.A.C, effectively communicating with supervising lawyers., Engaged in mandatory post-call legal review with supervising lawyers, showing openness to feedback and strong analytical reasoning., Provided tailored referral services, ensuring callers received jurisdiction-specific guidance and preventing factual errors arising from differing legislative frameworks.
  • Legal Intern, Westjustice Youth Law Program, Sunshine, VIC, 10/23 - 12/23, Assisted supervising lawyers with drafting legal correspondence, letters of engagement, and case outcome letters for youth criminal law clients., Conducted in-person client interviews and completed detailed records of interview, maintaining a reflective journal as required., Analysed and cross-referenced Victoria Police charge sheets with relevant Crimes Act 1958 (Vic) provisions, checking for time limitations, superseded sections, and prosecutorial errors., Demonstrated strong understanding of the Crimes Act 1958 (Vic), Sentencing Act 1991 (Vic), and Bail Act 1977 (Vic)., Developed administrative capability by managing calendars, diarising events, and supporting lawyers using Microsoft Outlook and Teams., Attended and worked in both Sunshine and Werribee Magistrates' Courts, completing file notes of courtroom deliberations including submissions by magistrates, prosecutors, lawyers, and clients., Directed clients in court, instructing them to engage with their lawyer, respond appropriately to the Magistrate, and liaise with the registrar., Completed communication and file-noting workshops, applying these skills to real-time court observations and client interactions.

References

  • Nayeef Milky National Australia Bank Ph: 0430 909 710 Heloise Williams Senior Lawyer, JobWatch Ph: 0423 194 306 | ellew@jobwatch.org.au

Timeline

Complaints Associate (Quality Analyst, Valuations - IDR)

National Australia Bank (NAB)
10.2025 - 03.2026

Legal Intern

JobWatch Employment Rights Legal Service
06.2025 - 09.2025

Legal Intern

Westjustice Youth Law Program
10.2023 - 12.2023

Bachelor of Laws (Honours) -

Victoria University

VCE -

Braemar College

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RYAN SEYMOUR