Morgan O'Rafferty
Wagga Wagga ,NSW
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
6
6
years of professional experience
Work History
New Car Salesperson
Thomas Brothers
Wagga Wagga, New South Wales
01.2024 - 11.2024
- Adhered to company policies when it comes to customer service standards, sales process guidelines and other related matters.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Attended training sessions to stay up to date on latest automotive technologies, features and trends in the industry.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Followed up with previous customers after purchase to ensure satisfaction with their purchase experience.
- Resolved customer complaints promptly and professionally while adhering to company policies.
Customer Service Attendant
Woolworths Supermarkets
Wagga Wagga, New South Wales
01.2022 - 01.2024
- Handled cash register transactions accurately and efficiently.
- Performed periodic inventory checks as needed to keep stock levels updated.
- Participated in team meetings to discuss new strategies for improving customer service experience.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Checked out customers quickly while maintaining high accuracy levels during checkout operations.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Greeted customers and provided friendly customer service.
- Supported sales team members to drive growth and development.
Customer Service Attendant
Coles Supermarkets
Wagga Wagga, New South Wales
01.2019 - 01.2021
- Handled cash register transactions accurately and efficiently.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered incoming calls in a professional manner and responded to customer inquiries.
Skills
- Friendly
- Desire to help others
- Patience
- Able to multitask
- POS System Operation
- Good communication Skills
- Work collaboratively & independent
- Reliable
- Truth worthy
- Positive attitude
- Closing deals
- Follow-up skills
- Sales planning
Timeline
New Car Salesperson
Thomas Brothers
01.2024 - 11.2024
Customer Service Attendant
Woolworths Supermarkets
01.2022 - 01.2024
Customer Service Attendant
Coles Supermarkets
01.2019 - 01.2021
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