Summary
Overview
Work History
Skills
Certification
Timeline
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Ryan Simpson

Googong,Australia

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Site & Operations Manager

Oasis@Newman
01.2023 - 11.2023
  • Managed daily operations of 630 rooms hotel with a 40+ team. including bar, dining, gym.
  • Successfully overhauled complete hotel structure from ground up. Created departments, employed & trained new department heads and increased overall property performance & efficiency.
  • Wage budgets, oversee food costings, created spreadsheets to track & improve department performance, ordering, bar compliance, WHS compliance and full infrastructure monitoring.
  • Decreased operation expenses by streamlining rosters and upskilling team diversity over other departments.
  • Turned around team culture , trained staff and implemented monthly staff BBQ and awards.

Site Manager

Nortec
09.2020 - 11.2022
  • Overseeing welfare of 25 employees covering 6 departments. Recruitment, Training & Staffing.
  • Servicing to the needs of 300 long term unemployed candidates with diverse, cultural, literacy and mental health backgrounds including self-esteem and motivational issues on caseload management.
  • Administration, budgeting, forecasting, KPI analysis, data break-down, creating reports to present to team for implementation.
  • Negotiating, planning and organising pathways for clients and keeping them on track with contractual & compliance obligations to the Australian Government.

Assistant Manager

Accor
10.2018 - 09.2020
  • Mantra & Peppers 700 key, twin resort property. Bars, dining, functions, gyms and many more.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversee reservations, front office management and aligned all departments for day-to-day interaction to achieve client focused goals.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of client preferences including dispute mediation.
  • Full audits, banking and department reconciliation.
  • Staff training and full understanding of WHS compliance. Successfully took lead as covid officer to navigate property through regulations and complaince.

Sales Agent

Self Employed
01.2006 - 09.2019
  • Independent Sales Agent representing over 90 major industry leading brands in the building industry. Procurement, Logistics & Supply-Chain.
  • Building & maintaining solid relationships including high level communication skills to negotiate agreements between stakeholders
  • Meeting a wide range of challenging sales & revenue targets for all clients.
  • Stock Control, organising logistics to meet deadlines through the supply chain.
  • Account keeping, invoicing, and using a diverse range of devices and communication methods for each client’s needs.

Landscape Gardener

Self Employed
01.1996 - 01.2006
  • All aspects of landscape & environment improvement.
  • Successfully built large client base from scratch employing 3 staff and selling business before moving to Coffs Harbour.

Skills

  • Hotel Operations
  • Revenue Management
  • Team Culture & Training orientated
  • Quality Assurance & Standards
  • Facilities Management
  • Team Leadership
  • Conflict Resolution
  • Logistics Coordination
  • Operational Efficiency
  • Project Management
  • Customer Service
  • Budget Management

Certification

Provide First Aid certificate

Provide Basic Emergency Life Support

RSA Approved

Approved Managers (W.A.)

National Employment Police Check

WWC check (Blue Card)

Drivers Licence


Timeline

Site & Operations Manager

Oasis@Newman
01.2023 - 11.2023

Site Manager

Nortec
09.2020 - 11.2022

Assistant Manager

Accor
10.2018 - 09.2020

Sales Agent

Self Employed
01.2006 - 09.2019

Landscape Gardener

Self Employed
01.1996 - 01.2006

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Ryan Simpson