Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Smith

Melbourne,Australia

Summary

Dynamic Sales and Service Representative with Telstra, excelling in goal-oriented sales strategies and customer relationship building. Proven track record of exceeding sales targets while delivering exceptional service. Skilled in complex problem-solving and knowledgeable in telecommunications, driving customer satisfaction and loyalty through effective communication and post-sales support.

Overview

6
6
years of professional experience

Work History

Sales and Service Representative

Telstra
Ringwood, Vic
03.2023 - Current
  • Developed sales strategies to achieve monthly and quarterly targets.
  • Continuously updated product knowledge by attending training sessions or workshops.
  • Described product to customers to accurately explain details and care of merchandise.
  • Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
  • Navigated multiple computer systems and utilized search tools to find information.
  • Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
  • Set up customer accounts in system and updated details to reflect current information.
  • Conferred with customers by telephone or in-person to provide information about products or services.
  • Solicited sales of new or additional services or products.
  • Updated records with details of customer interactions and transactions.
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
  • Kept records of customer interactions or transactions, recording details of inquiries and actions taken.

Wait Staff Member

Saam Saii Thai
Wonga Park, Vic
04.2020 - 03.2023
  • Processed payments and handled cash register operations accurately.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Factory Hand

Applied Electric Vechiles
Melbourne, Vic
10.2019 - 05.2021
  • Maintained clean and organized work areas for safety and efficiency.
  • Loaded and unloaded materials for production processes as needed.
  • Followed safety procedures to prevent accidents and ensure worker health.
  • Followed instructions from supervisors regarding daily tasks and assignments.
  • Maintained a clean working environment by sweeping floors, disposing of waste.
  • Stored tools in correct areas to maintain safe and organized workstations.

Merchandise Stocker

Costco
Ringwood, Vic
11.2020 - 03.2021
  • Stocked merchandise on shelves according to store layout and planograms.
  • Maintained clean and organized stock areas for efficient inventory management.
  • Stocked shelves with new merchandise in a timely manner.
  • Adhered to workplace safety regulations when handling heavy objects or operating machinery.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.

Education

Bachelor of Business - Economics and Business Strategy

Monash University
Melbourne, Vic
07.2025

Bachelor of Banking And Finance -

Monash University
Melbourne, Vic
07.2025

VCE Completetion

Norwood Secondary College
Ringwood
12-2020

Skills

  • Goal oriented
  • Sales consultation
  • Pipeline building
  • Sales development
  • Exceeds sales goals
  • Telecommunications industry expertise
  • Customer relationship building
  • Time management
  • Lead generation
  • Customer needs assessment
  • Post-sales support
  • Relationship selling
  • Product and service knowledge
  • Complex Problem-solving
  • Relationship building
  • B2B and B2C sales
  • Relationship management

Accomplishments

  • Deakin Shield Award - Leadership 2020

Timeline

Sales and Service Representative

Telstra
03.2023 - Current

Merchandise Stocker

Costco
11.2020 - 03.2021

Wait Staff Member

Saam Saii Thai
04.2020 - 03.2023

Factory Hand

Applied Electric Vechiles
10.2019 - 05.2021

Bachelor of Business - Economics and Business Strategy

Monash University

Bachelor of Banking And Finance -

Monash University

VCE Completetion

Norwood Secondary College
Ryan Smith