Ryan Smith
Melbourne,Australia
Summary
Dynamic Sales and Service Representative with Telstra, excelling in goal-oriented sales strategies and customer relationship building. Proven track record of exceeding sales targets while delivering exceptional service. Skilled in complex problem-solving and knowledgeable in telecommunications, driving customer satisfaction and loyalty through effective communication and post-sales support.
Overview
6
6
years of professional experience
Work History
Sales and Service Representative
Telstra
Ringwood, Vic
03.2023 - Current
- Developed sales strategies to achieve monthly and quarterly targets.
- Continuously updated product knowledge by attending training sessions or workshops.
- Described product to customers to accurately explain details and care of merchandise.
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
- Navigated multiple computer systems and utilized search tools to find information.
- Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
- Set up customer accounts in system and updated details to reflect current information.
- Conferred with customers by telephone or in-person to provide information about products or services.
- Solicited sales of new or additional services or products.
- Updated records with details of customer interactions and transactions.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Wait Staff Member
Saam Saii Thai
Wonga Park, Vic
04.2020 - 03.2023
- Processed payments and handled cash register operations accurately.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Factory Hand
Applied Electric Vechiles
Melbourne, Vic
10.2019 - 05.2021
- Maintained clean and organized work areas for safety and efficiency.
- Loaded and unloaded materials for production processes as needed.
- Followed safety procedures to prevent accidents and ensure worker health.
- Followed instructions from supervisors regarding daily tasks and assignments.
- Maintained a clean working environment by sweeping floors, disposing of waste.
- Stored tools in correct areas to maintain safe and organized workstations.
Merchandise Stocker
Costco
Ringwood, Vic
11.2020 - 03.2021
- Stocked merchandise on shelves according to store layout and planograms.
- Maintained clean and organized stock areas for efficient inventory management.
- Stocked shelves with new merchandise in a timely manner.
- Adhered to workplace safety regulations when handling heavy objects or operating machinery.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Education
Bachelor of Business - Economics and Business Strategy
Monash University
Melbourne, Vic07.2025
Bachelor of Banking And Finance -
Monash University
Melbourne, Vic07.2025
VCE Completetion
Norwood Secondary College
Ringwood12-2020
Skills
- Goal oriented
- Sales consultation
- Pipeline building
- Sales development
- Exceeds sales goals
- Telecommunications industry expertise
- Customer relationship building
- Time management
- Lead generation
- Customer needs assessment
- Post-sales support
- Relationship selling
- Product and service knowledge
- Complex Problem-solving
- Relationship building
- B2B and B2C sales
- Relationship management
Accomplishments
- Deakin Shield Award - Leadership 2020
Timeline
Sales and Service Representative
Telstra
03.2023 - Current
Merchandise Stocker
Costco
11.2020 - 03.2021
Wait Staff Member
Saam Saii Thai
04.2020 - 03.2023
Factory Hand
Applied Electric Vechiles
10.2019 - 05.2021
Bachelor of Business - Economics and Business Strategy
Monash University
Bachelor of Banking And Finance -
Monash University
VCE Completetion
Norwood Secondary College