Ryan Stevens-Benger
Adelaide,Australia
Summary
A suburban train driver with a desire to take their professional career to new heights and seek out a new adventure in life. With a commitment to health and safety, excellent customer service skills, and safety-critical communication experience, I know I will greatly contribute to a diverse workforce. With a keen eye for detail, I am always looking for ways things could be improved upon, and I value both receiving and voicing constructive feedback. I look forward to learning new skills, building unique, lifelong connections, being a committed team player, and becoming the best version of myself.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Suburban Train Driver
Keolis Downer / SA GOV (from Feb 2025)
Adelaide, Australia
03.2022 - Current
- Communicate safety critical information between Operations Control, maintenance staff and other rail staff.
- Operated 4000 class EMU and 3000/3100 DMU type railcars on the AMPRN.
- Ensured compliance with all relevant health and safety regulations when operating trains.
- Employed problem solving techniques to resolve any issues which arose during journeys.
- Adhered to timetables by maintaining punctuality and minimising delays on the AMPRN.
- Exhibited excellent customer service skills while communicating with passengers during journeys.
- Assessed track conditions before commencing journey and adjusted speed accordingly i.e. rain, fog, heat buckle.
- Carried out daily inspections of carriages, engines and other equipment prior to departure from outer depots and stabling yards.
- Worked a rotating roster (shift work) with sign on times as early as 0300 and finish times as late as 0200 hours.
- Communicate with Train Control and TCS (Train Crew Supervisors) regarding rail movements, shunting, stabling and prepping railcars.
- Shunted railcars in depots and stabling yards.
Bottleshop Attendant
Dean Group Hotels
Adelaide, Australia
08.2019 - 03.2022
- Demonstrated excellent customer service skills in handling customer inquiries, complaints and requests for product information.
- Performed regular inventory checks to monitor stock levels.
- Worked with and communicated effectively with a team of staff to maximise daily productivity and ensure all tasks were completed.
- Trained new staff members the inner workings of the job including safety procedures, general knowledge and work place practices.
- Stocked shelves with merchandise and maintained attractive displays to promote sales.
- Assisted customers in locating specific items throughout the store using knowledge of store layout.
- Followed all safety procedures when stocking shelves and operating equipment.
- Accurately processed customer transactions, including cash and credit card payments, to ensure accuracy of funds received.
- Exhibited effective problem solving skills in resolving conflicts between customers or employees in a professional manner.
- Answered phone inquiries promptly regarding product availability or other questions related to the store.
Education
High School -
Modbury High School
Adelaide01.2017
Skills
- Passenger assistance
- Radio communication
- Train handling
- Safety rules and regulations
- Yard operations
- Problem-solving
- Customer service
- Heavy machinery operation
- Emergency procedures
- Car coupling
- Attention to detail
- Team building
Certification
- Certificate IV in Train Driving
- Certificate III in Hospitality
References
References available upon request
Timeline
Suburban Train Driver
Keolis Downer / SA GOV (from Feb 2025)
03.2022 - Current
Bottleshop Attendant
Dean Group Hotels
08.2019 - 03.2022
High School -
Modbury High School