Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Taylor

Gold Coast

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Roxy Lanes. Excelled in employee training and cash handling, boosting efficiency and service quality. Skilled in decision-making and mentoring, significantly reduced wait times, demonstrating a strong customer service focus and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Shift Manager

Meat:Stack
06.2022 - 12.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Crew Trainer

McDonald's
09.2019 - 06.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Provided coaching and mentoring to employees.
  • Taught new team members correct procedures for all areas of operations.

Bar Team Leader

Roxy Lanes
08.2018 - 09.2019
  • Enhanced customer satisfaction by ensuring efficient and friendly service at the bar.
  • Developed staff skills through comprehensive training programs and ongoing mentorship.
  • Reduced wait times for customers, prioritizing prompt service during peak hours.
  • Played an active role in hiring decisions, conducting interviews and selecting qualified candidates to join the team.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Education

Bachelor of Science - Sports Coaching

Leeds Beckett University
Leeds
07-2023

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Opening and closing procedures
  • Training and mentoring

Timeline

Shift Manager

Meat:Stack
06.2022 - 12.2024

Crew Trainer

McDonald's
09.2019 - 06.2022

Bar Team Leader

Roxy Lanes
08.2018 - 09.2019

Bachelor of Science - Sports Coaching

Leeds Beckett University

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Ryan Taylor