Ryan Thorman
Brisbane,Queensland
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonalds Stafford
10.2023 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Supervised ongoing daily production phases.
- Worked weekly completing planned maintenance jobs, fixing and troubleshooting any issues with a wide range of equipment
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Created a positive team environment which allowed for success and enjoyment in the workplace
Kitchen Crew Trainer
McDonalds Stafford
07.2021 - 10.2023
- Mentored new hires, providing hands-on training in cooking techniques, recipe execution, and sanitation procedures.
- Streamlined workflow by optimizing kitchen layout for maximum efficiency during peak service hours.
- In charge of the Kitchen Crew delegating jobs and keeping crew on task
Crew Member
McDonalds Stafford
03.2019 - 07.2021
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Bachelor's - Secondary Education
Queensland University of Technology
Brisbane, QLD10.2026
Certificate III - Fitness
FitEducation
Brisbane, QLD10.2023
Skills
- Team Collaboration and Leadership
- Quality Assurance Controls
- Worker Training
- Interpersonal Skills
- Performance Improvement
- Problem-Solving
- Active Listening
- P&L Management
Certification
- Certified Planned Maintenance Manager
- Operational Technology level 3 Certified
Timeline
Shift Manager
McDonalds Stafford
10.2023 - Current
Kitchen Crew Trainer
McDonalds Stafford
07.2021 - 10.2023
Crew Member
McDonalds Stafford
03.2019 - 07.2021
Bachelor's - Secondary Education
Queensland University of Technology
Certificate III - Fitness
FitEducation
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