Ryan Wagner
MANOR LAKES,VIC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Radio Dispatch Operator
Metrans Couriers
Williamstown
03.2025 - Current
- Monitored driver performance and provided constructive feedback for continuous improvement.
- Coordinated logistics, ensuring timely delivery of goods while optimizing driver routes.
- Utilized GPS technology effectively to monitor fleet locations and ensure optimal route planning.
- Contributed to increased customer satisfaction by consistently providing accurate and timely information.
- Maintained strong relationships with clients by addressing concerns promptly and professionally.
- Directed dispatching, routing, and tracking of 40+ fleet vehicles.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Self Employed Courier
Eclipse Couriers/ Metrans Couriers
Tullamarine/Williamstown
07.2022 - 04.2025
- Completed daily delivery assignments that required prompt and effective problem solving
- Enhanced customer satisfaction through timely deliveries.
- Proven dedicated work ethic that ensured consistent service quality.
- Demonstrated ability to meet deadlines within strict time constraints on a daily basis
- Adhered to all traffic laws while operating vehicles for safe transportation of goods.
- Utilized GPS technology, scanners and various apps for precise navigation and correct itemization of cargo, minimizing delays due to traffic and incorrect cargo collection.
- Handled sensitive and dangerous goods documents securely, maintaining confidentiality and protecting client information.
- Escalated issues to supervisor for immediate remediation.
- Collected and verified all aspects of the consignment and associated paperwork to ensure documents were complete, accurate and received the appropriate signatures.
- Proven effective and professional communicator in all areas of my role the service delivery- customer,client, team and management.
- Proven ability to work autonomously and with limited supervision
Self-employed Courier
Metrans Couriers
Williamstown, VIC
02.2016 - 05.2022
- Developed effective and professional communication with clients, customers and across all business areas.
- Ensured consistent service quality through a dedicated and self-motivated work ethic
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Managed delivery routes for optimal use of time and fuel.
- Demonstrated ability to meet daily deadlines within strict time constraints
- Enhanced customer satisfaction through timely deliveries
Casual Warehouse Work
Air Road Express
Derrimut, VIC
01.2012 - 10.2014
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Contributed to the development of new strategies for warehouse efficiency and productivity through participation in regular team meetings.
- Operated diverse material handling equipment safely (including forklifts, pallet jacks, and hand trucks) to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques
- Coordinated and sequenced the freight loading schedules according to the delivery route
Education
High School Diploma -
Westbourne Grammar School
Truganina, VIC12.2009
Skills
- Exceptional customer service
- Effective communicator
- Problem solving
- Strong relationship building
- Dedicated work ethic
- Consistent, loyal and reliable
- Team collaboration
- Adaptability and flexibility
- Continuous improvement
- Professional demeanor
- Logistics and operational planning
- Package handling and distribution
- Self-motivation
- Local geographical knowledge
Technical Expertise/Licences
Heavy rigid truck license
Referees
Deanne Kirkpatrick
0430 385 092
Thomas Poole
0419 502 017
Timeline
Radio Dispatch Operator
Metrans Couriers
03.2025 - Current
Self Employed Courier
Eclipse Couriers/ Metrans Couriers
07.2022 - 04.2025
Self-employed Courier
Metrans Couriers
02.2016 - 05.2022
Casual Warehouse Work
Air Road Express
01.2012 - 10.2014
High School Diploma -
Westbourne Grammar School