- Skateboarding
- Surfing
- Playing music
- Golf
- Hiking
Ryan Wakeling
Gold Coast
Summary
Versatile professional with a proven track record at MATES in Construction, enhancing reporting efficiency and stakeholder understanding through advanced data analysis and visualisation techniques. Excelled in cross-functional team leadership and empathetic client support, demonstrating exceptional critical thinking and interpersonal skills. Achieved significant improvements in information delivery and client care quality without compromising data privacy.
Overview
8
8
years of professional experience
Work History
Research and Reporting Officer
MATES in Construction
08.2023 - Current
- Supported the implementation of a new database by conducting tailored training sessions, creating role-specific training videos, and developing comprehensive user guides. Managed bug reports and troubleshooting issues, providing direct user support and relaying critical feedback to software developers for resolution.
- Customised reports to meet unique stakeholder requirements, ensuring the delivery of meaningful and actionable insights.
- Simplified complex data sets through visualisation techniques, facilitating better understanding among stakeholders.
- Collaborated with cross-functional teams to gather relevant data, ensuring comprehensive and accurate reporting.
- Managed sensitive information with discretion, maintaining strict compliance with organisational policies on data privacy.
- Assisted in grant writing by compiling data, drafting supporting documents, and ensuring proposals aligned with funding requirements.
- Reviewed published research, summarised key findings, and facilitated communication between universities to support collaboration and knowledge sharing.
Disability Support Worker
Self Employed
12.2022 - 08.2023
- Developed strong interpersonal relationships with clients, earning their trust and respect through empathy and understanding.
- Maintained detailed daily logs documenting care actions, client behaviours, and incidents.
- Provided regular updates to family members on client progress, addressing concerns and answering questions promptly.
- Assisted clients in achieving personal goals through targeted skill-building activities and therapeutic interventions.
Disability Support Worker
Gold Coast Disability and Youth (GCDAY)
11.2020 - 03.2023
- Prepared detailed reports on behalf of clients to support funding applications through the NDIS, ensuring accuracy and alignment with eligibility criteria.
- Maintained safety by ensuring tidy, clean, and hazard-free home environments.
- Documented daily care actions, client behaviours, and incidents in detailed logs.
- Facilitated community integration by organising outings, social events, and other opportunities for client engagement.
- Enhanced client independence by developing personalised support plans tailored to individual needs and goals.
Visual Merchandising Manager
Paul Baxter Agencies
08.2017 - 12.2019
- Organised special events and in-store demonstrations to showcase new products, boosting brand awareness and sales performance.
- Trained and mentored junior staff on visual merchandising best practices, enhancing team performance and skills.
- Adapted swiftly to changing trends in the retail industry, embracing new methods while maintaining consistent sales performance.
- Oversaw visual merchandising for new store openings and coordinated store collateral change-outs.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
Education
Bachelor of Psychology (Honours) -
Griffith University
Gold Coast, QLD10-2025
Diploma of Screen And Media -
Queensland School of Film And Television
Brisbane, QLD11-2016
Skills
- Critical thinking
- Data Analysis and Reporting
- Problem Solving
- Analytical skills
- Empathy and patience
- Cross-functional collaboration
- Event coordination
- Originality and creativity
- Interpersonal skills
Interests
Timeline
Research and Reporting Officer
MATES in Construction
08.2023 - Current
Disability Support Worker
Self Employed
12.2022 - 08.2023
Disability Support Worker
Gold Coast Disability and Youth (GCDAY)
11.2020 - 03.2023
Visual Merchandising Manager
Paul Baxter Agencies
08.2017 - 12.2019
Bachelor of Psychology (Honours) -
Griffith University
Diploma of Screen And Media -
Queensland School of Film And Television
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