Ryan Wakeling

MATES is a suicide prevention and mental health awareness organisation supporting workers in blue-collar industries. In my dual role, I undertake a wide range of responsibilities and duties:

Case Management

• Conduct intakes, suicide risk assessments, provide referrals, and coordinate follow-up appointments.
• Maintain detailed case notes in line with ethical and confidentiality standards.
• Collaborate with clients to develop tailored recovery plans.
• Contribute to group peer supervision and reflective practices.

Research / Reporting

• Act as a liaison between database software developers and 100+ users.
• Delivered one-to-one and group training, developed database instructional videos and training manuals.
• Analyse demographic and survey data, preparing individualised reports for stakeholders including partner organisations and national funding bodies.

• Developed supportive relationships to enhance client well-being and independence.
• Organised recreational and educational activities for clients according to individual needs.
• Maintained records of services provided, client progress, and goals achieved.

• Provided tailored support to children, adolescents, and adults of diverse genders and identities, including men, women, and transgender clients, presenting with ADHD, OCD, TBI, ASD, BPD, Bipolar Disorder, Schizophrenia, and PTSD.
• Designed, organised, and facilitated inclusive group activities to promote social connection, skill development, and community participation.
• Prepared comprehensive NDIS reports to advocate for client needs and secure appropriate funding.

• Developed and implemented merchandising strategies to enhance product visibility.
• Coordinated promotional events to drive customer engagement and sales initiatives.
• Recruited, interviewed, and onboarded new employees to build a capable and values-aligned team.

Work experiences between 2010 and 2019 are available upon request.