Professional business leader with extensive experience in operating and growing successful ventures. Skilled in financial management, marketing strategies, and operational oversight. Known for fostering collaborative team environment and achieving significant results through adaptable strategies.
Overview
25
25
years of professional experience
Work History
Business Owner/Operator
Gusto’s Gourmet Pizza and Pasta Algester
01.2019 - Current
Preparation and cooking of takeaway pizza and pasta
Catering food including buffets, sit down dinners, canapes, fork dishes
Oversaw end-to-end business processes to maintain proficiency and profitability.
Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
Consulted with customers to assess needs and propose optimal solutions.
Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
Trained and motivated employees to perform daily business functions.
Cultivated strong relationships with suppliers/vendors to secure favourable pricing agreements for materials/services needed for daily operations.
Kept all building areas and equipment functional and well-organized to promote business performance.
Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
Contract Casual Chef
Main Event Catering - Magic Millions horse sales
01.2017 - 01.2019
Preparation and cooking of buffet food for 200 - 1500 people
Preparation of sandwiches, wraps, salads and lunch menu items for the servery section of the catering business
Preparation and serving of canapé functions on a daily basis
A la carte lunch and dinner service for 100 – 300 people
Head Chef
G’s Wine Bar, Nathan Campus, Griffith Food, Griffith University
04.2009 - 01.2017
Perform tasks to achieve GU customer service standards and the provision of exceptional customer service in Griffith Food operations
Work with team members to ensure adequate, timely provision of food and beverages in a manner and quality that meets or exceeds customer’s expectations
Interact with customers to ensure adequate feedback regarding food and beverage service requirements and quality
Provide advice on customer service needs to operations management
Manage and supervise the menu design, ensuring the planning and production is in line with Griffith Food service style and presentation
Menus should achieve maximum contribution within the budgeted cost control percentage
Perform tasks so they achieve the outlet’s 'Food Safety Plan' ensuring compliance at all times with Operational Performance Standards and legislative requirements
Ensure compliance with Workplace Health and Safety legislative requirements by self and other team members at all times
Manage the staffing levels in the kitchen to achieve budgeted cost percentages
Promote positive, regular communication with all staff and other operational managers and supervisors to facilitate a smooth, cooperative and supporting relationship servicing the needs of each area
Sous Chef/Casual Senior Chef De Partie
Dish Catering, Create Food & Party Design Catering, Bovingdons Catering and Zafferano catering
12.2005 - 02.2009
Company Overview: London
Preparation and cooking for corporate businesses
Preparation and cooking of Alacarte meals for private functions
London
Head Chef
Tribeca Café and Bar
11.2004 - 10.2005
Company Overview: Brisbane AUSTRALIA
Training and supervision of all kitchen staff
Preparation of all breakfast, lunch and dinner meals
Creating a variety of specials on a weekly basis
Ordering of all produce for kitchen use
Brisbane AUSTRALIA
Sous Chef
Tanja’s Café Garden City
03.2004 - 10.2004
Company Overview: Brisbane AUSTRALIA
Training and supervision of all kitchen staff
Preparation of all breakfast, lunch and dinner meals
Creating a variety of specials on a weekly basis
Ordering of all produce for kitchen use
General Organisation of day to day kitchen duties including: preparation, cooking, cleaning