- Participating in various activities, including building and racing electric remote control cars, building scale model kits and watching College football, NFL and NASCAR
Ryan Wheeler
Spring Field,NSW
Summary
Accomplished Senior Parts Interpreter and service support at Concord Jaguar Land Rover, leveraging automotive sector expertise and collaborative mindset to enhance inventory management and client support. Successfully implemented process improvements, reducing service wait times. Proven track record in building client relationships and optimizing parts inventory, ensuring seamless operations and increased customer satisfaction.
Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
31
31
years of professional experience
Work History
Senior Parts Interpreter and Service Support
Concord Jaguar Land Rover
06.2015 - 08.2025
- Managed inventory levels to ensure timely availability of parts for service operations.
- Provided expert guidance to customers on parts selection and compatibility.
- Developed and implemented efficient processes for order fulfillment and parts procurement.
- Trained junior staff on product knowledge and customer service best practices.
- Collaborated with service technicians to streamline parts retrieval and improve workflow efficiency.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Maintained accurate records of stock levels, orders, and returns using inventory management systems.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloguing, ordering, invoicing, and record-keeping purposes within the industry.
- Facilitated customer interactions to ensure satisfaction and resolve service issues efficiently.
- Coordinated repair orders and scheduled appointments to optimize service department workflow.
- Advised clients on vehicle maintenance needs, enhancing long-term customer relationships.
- Implemented process improvements that reduced service wait times and increased customer throughput.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Established relationships with key suppliers to negotiate favourable terms and ensure timely delivery of critical components.
- Conducted training sessions for staff on inventory management software, improving overall team competency and performance.
Recieving Supervisor
Suttons Parts
10.1994 - 07.2015
- Supervised receiving operations, ensuring compliance with safety standards and protocols.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Trained and mentored staff on effective receiving procedures and best practices.
- Implemented process improvements that enhanced efficiency in goods receipt and inspection workflows.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Developed strong relationships with carriers, resulting in improved communication and timely deliveries of inbound shipments.
Education
No Degree - Highschool
Westfields Sports High
Fairfield, NSWSkills
- Parts inventory management
- Automotive sector expertise
- Client support
- Collaborative mindset
- Building client relationships
- Customer retention
- Client confidentiality
Interests
Timeline
Senior Parts Interpreter and Service Support
Concord Jaguar Land Rover
06.2015 - 08.2025
Recieving Supervisor
Suttons Parts
10.1994 - 07.2015
No Degree - Highschool
Westfields Sports High