Ryan Wheeler

Senior Parts Interpreter and Service Support

Concord Jaguar Land Rover

06.2015 - 08.2025

Managed inventory levels to ensure timely availability of parts for service operations.
Provided expert guidance to customers on parts selection and compatibility.
Developed and implemented efficient processes for order fulfillment and parts procurement.
Trained junior staff on product knowledge and customer service best practices.
Collaborated with service technicians to streamline parts retrieval and improve workflow efficiency.
Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
Analyzed sales data to identify trends and optimize inventory management strategies.
Maintained accurate records of stock levels, orders, and returns using inventory management systems.
Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
Developed comprehensive understanding of proprietary software systems used for cataloguing, ordering, invoicing, and record-keeping purposes within the industry.
Facilitated customer interactions to ensure satisfaction and resolve service issues efficiently.
Coordinated repair orders and scheduled appointments to optimize service department workflow.
Advised clients on vehicle maintenance needs, enhancing long-term customer relationships.
Implemented process improvements that reduced service wait times and increased customer throughput.
Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Established relationships with key suppliers to negotiate favourable terms and ensure timely delivery of critical components.
Conducted training sessions for staff on inventory management software, improving overall team competency and performance.