Ryan Wilkins
Macquarie Fields
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Aldi
01.2022 - 12.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed Approximately 20 - 30 phone calls a day regarding customer service, emergency product withdrawals and store deliveries.
Store Operator
Aldi
07.2014 - 01.2022
- Resolved customer issues promptly while maintaining professionalism in order to preserve brand reputation.
- Fostered a safe working environment by adhering to safety guidelines throughout the store premises.
- Developed and maintained strong relationships with vendors for timely delivery of products and favorable pricing.
- Boosted sales performance by creating targeted marketing initiatives based on customer demographics and preferences
Education
High School Diploma -
Macquarie Fields High School
Macquarie Fields, NSW12-2013
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Attention to detail
- Hiring and training
- KPI tracking
Accomplishments
- Supervised team of 24 staff members.
- Documented and resolved KPI which led to Higher BSC.
- Resolved product issue through consumer testing.
Certification
- First Aid Certification
- Fire Warden Certificate
- RSA/RCG Certificate
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Aldi
01.2022 - 12.2024
Store Operator
Aldi
07.2014 - 01.2022
- First Aid Certification
- Fire Warden Certificate
- RSA/RCG Certificate
High School Diploma -
Macquarie Fields High School
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