Ryan Wilson
Wollongong,New South Wales
Summary
Dedicated Room Attendant with proven expertise at Silk Hospitality, excelling in housekeeping and guest engagement. Recognized for enhancing guest satisfaction through meticulous cleaning and effective communication. Skilled in cleaning techniques and time management, consistently achieving high standards and reducing complaints while ensuring a welcoming environment.
Experienced with maintaining cleanliness and guest satisfaction in fast-paced environments. Utilizes attention to detail and efficient cleaning techniques to create welcoming atmosphere. Knowledge of hospitality protocols ensures consistent and high-quality service.
Overview
7
7
years of professional experience
Work History
Room Attendant
Silk Hospitality
04.2018 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Responded to guest requests for assistance, toiletries, and personal care items.
Education
High School Diploma -
Keira High School
Wollongong, NSW10-2017
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Hospitality industry
- Cleaning techniques
- Room preparation
- Materials storage
- Linen replacement
- Written and oral communications
Languages
English
Full Professional
Timeline
Room Attendant
Silk Hospitality
04.2018 - Current
High School Diploma -
Keira High School
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