Ryan Wong
Sydney,NSW
Summary
Dynamic and results-oriented professional with extensive experience (Line 1 and 2) in risk management at HSBC Australia. Accomplished professional promoting strategic planning to deliver best performance and risk management. Takes initiative and provides end-to-end solutions to create value to company. Excellent interpersonal and communication skills to maintain effective relationships with internal and external stakeholders.
Overview
12
12
years of professional experience
Work History
Fraud Risk Manager
HSBC Australia
Sydney, NSW
04.2024 - Current
- Provide Line 2 oversight on all fraud typologies across retail and wholesale banking.
- Provided guidance on emerging risks and trends, raise challenges to existing or outdated process and procedure.
- Collaborated with stakeholders across the bank to identify areas of risk exposure.
- Review policies and procedures to ensure the business is operating effectively to mitigate fraud risk.
WPB Risk and Control Manager
HSBC Australia
10.2022 - 04.2024
- Complete an end-to-end Risk and Control Assessment to allow the Risk Owner to make a risk-based decision in prioritisation.
- Promote active risk management across business departments by conducting training and advisory on the design of controls.
- Provide risk and control-related advice on new projects.
- Liaise with overseas stakeholders (Region and Group) to discuss emerging risks and new controls.
Risk and Control, Governance and Oversight Specialist
HSBC Australia
02.2021 - 10.2022
- Design and review controls to mitigate the key risks within the Contact Centre and Customer Relations Team.
- Perform a gap analysis to ensure the business is in compliance with any regulatory and internal policy requirements.
- Provide governance subject matter expertise and guidance.
- Prepare reports and papers for forums, and issues and actions pack.
- Develop process maps to document account and product journeys, to provide an overview of the account-opening journeys.
- Perform Risk and Control training for new joiners to enhance the risk culture within the Contact Centre and Customer Relations Team.
- Perform data analysis to identify potential issues.
Personal Banking Executive (Inbound)
HSBC Australia
04.2019 - 02.2021
- Offer financial services and products to clients such as retail banking products and general insurance
- Provide training to new starters
- Highlight recent changes in operations and products to colleagues during team meetings
Store Manager
Eastwood Centre Newsagency
01.2014 - 01.2019
- Complete store operational requirements by managing cash flow and ordering inventory
- Train and supervise new employees
- Ensuring high level of customers satisfaction through excellent customer service
- Complete store administration to ensure compliance with policies
Swimming Instructor
Stanford Swimming School
01.2013 - 01.2014
- Strategize different ways of teaching to diverse group of students
- Ensure the safety of students
- Evaluate students’ swimming ability
Education
Bachelor - Applied finance
Macquarie University
01.2018
Skills
- Multilingual
- Risk advisory
- Internal controls
- Root-cause analysis
- Microsoft Office Suite
- Communication skills
References
- AJ Jasiwal, Head of Risk, Compliance and Assurance (HSBC), 0422 684 426
- Jessie Kovac, Senior Manager, Fraud Risk (HSBC), 0412 398 915
Employmentrelatedskills
Fluent in writing and speech, Fluent in writing and speech, Fluent in writing and speech, Microsoft Office Suite (Microsoft Word, PowerPoint, Excel), Passion in working and learning, Able to communicate with customers and colleagues
Accomplishments
- Top Performer and Role Model
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Fraud Risk Manager
HSBC Australia
04.2024 - Current
WPB Risk and Control Manager
HSBC Australia
10.2022 - 04.2024
Risk and Control, Governance and Oversight Specialist
HSBC Australia
02.2021 - 10.2022
Personal Banking Executive (Inbound)
HSBC Australia
04.2019 - 02.2021
Store Manager
Eastwood Centre Newsagency
01.2014 - 01.2019
Swimming Instructor
Stanford Swimming School
01.2013 - 01.2014
Bachelor - Applied finance
Macquarie University
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