Ryan W. Purkiss
Ninderry
Summary
Highly accomplished and results-oriented Operations Manager with extensive experience in shopping centre and commercial property management. Proven ability to manage large budgets, lead and motivate teams, improve operational efficiency, and enhance tenant satisfaction. A strategic thinker with a strong focus on customer experience and driving financial performance. Possesses a successful track record of developing and implementing capital improvement plans, managing complex projects, and building strong relationships with stakeholders.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Operations Manager, Sunshine Plaza Shopping Centre
Lendlease Property Management
12.2019 - Current
- Full accountability of $30M outgoings budget across four properties including development and quarterly reporting to both fund managers
- Capital budget project business case development and delivery, average spend of $10 - $20 Million per year
- Managed defects and liability period for $500M development
- Restructured and revitalized the integrated services team of over 100 staff, fostering a positive culture and achieving best-practice performance
- Change in culture resulted in winning the Property Council "Centre Management Excellence Award"
- Implemented new safety framework resulting in zero reportable incidents, the best in Lendlease.
- Developed and implemented a new 10-year strategic life cycle and upgrade capital expenditure strategy
- Manage procurement, contract development and execution for all service providers
- Member of the asset master planning team, unlocking several greenfield sites for commercial and residential development
- Dramatically improved tenant relationships by developing and implementing a new communication procedure
- Managed tenancy delivery processes, ensuring adherence to budgets and timelines for up to 25 new tenants opening in a year
- Developed a successful business case and delivered a new $1.3M playground, addressing a key customer need and boosting sales for nearby retailers
- Delivered $14M HVAC upgrade project during summer
- Initiated planning and design for a 10-year ambiance upgrade strategy focused on enhancing customer experience, placemaking, and revitalizing underperforming retail precincts
Operations Manager, Cairns Central Shopping Centre
Lendlease Property Management
01.2015 - 12.2019
- Successfully developed and managed centre outgoings budget, consistently meeting targets
- Built a strong and positive team environment following a period of transition
- Developed and delivered the first phase of an ambiance upgrade on a limited budget, receiving positive feedback
- Successfully completed over $10M in capital projects within budget, including major plant upgrades, HVAC replacement, amenities upgrades, carpark improvements, signage replacement, and fire system refurbishment
- Created a strategic 10-year capital plan, including a full roof replacement program
- Improved Lendlease's previously poor brand image within the local community
- Mentored at-risk youth in collaboration with community organizations
- Restructured security processes, significantly reducing anti-social behaviour and police call-outs
- Engaged with mentors to enhance understanding of strategic asset management and development principles
- Part of asset team responsible for gaining approval and commencing development valued at $60M
Operations Manager, Roxburgh Park Shopping Centre
Novion Property Group
09.2013 - 01.2015
- Managed and stabilized a distressed outgoings budget following a redevelopment
- Developed and implemented the centre's first full outgoings budget
- Created a 5-year capital expenditure improvement plan and managed all related projects
- Oversaw tenancy delivery for new tenants
- Managed all outstanding defect issues to completion
- Built strong tenant relationships following a challenging redevelopment period
- Developed all centre processes and procedures
- Reviewed contractor performance and refined the preferred supplier list
- Supported marketing initiatives to boost brand awareness
- Created a5-year strategic asset plan
- Built relationships with local councils, schools, and community groups
Facilities Operations Manager, St James Square
Juilliard Group
05.2013 - 09.2013
- Developed and implemented portfolio-wide process and procedure manuals
- Created building and retail fit-out guidelines for St James Square
- Developed feasibility studies and project plans for various facilities
- Managed the completion of outstanding defects following major development
- Monitored contractor performance and ensured compliance with contractual obligations
- Audited preferred contractors and updated contracts
- Managed concierge services across the portfolio
- Developed new OHS and contractor access procedures
- Resolved critical plant failures
Principal Consultant, Facilities Management & Sustainability
pbHC
01.2011 - 04.2013
Facilities Manager, Deloitte Touche Tohmatsu
CBRE Global Corporate Services
01.2010 - 12.2010
- Rectified outstanding fit out defects within the first three months
- Identified and resolved major faults in the HVAC system, resulting in significant cost savings
- Managed relationships with consultants and contractors, including performance management
- Managed the integration of three acquired companies
- Project managed numerous internal churn projects
- Developed space planning strategies
Senior Consultant/Team Leader, Facilities Management & Building Services
Judd Farris
11.2007 - 12.2009
Recruitment Manager, Building Services, Construction, Facilities Management & Property
Command Recruitment
01.2005 - 11.2007
Engineering Operations Manager, Chiswick Park
Jaguar Building Services
06.2002 - 07.2004
- Managed engineering services, capital expenditure projects, and operating expense budgets
- Managed defects and liability periods for three buildings
- Developed an asset database and lifecycle planning
- Conducted handover inspections and defect reporting
- Liaised with consultants and construction companies
- Implemented risk management procedures
- Managed and trained a team of six technical specialists
- Managed recruitment
- Resolved issues and provided technical advice to tenant companies
- Liaised with Chiswick Park executive management
- Received the highest level of service recognition
Field Service Technician
Email Air
07.1996 - 03.2002
Apprentice Electrician
Scholz Electrical Company
06.1995 - 07.1996
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Certification
- Restricted Electrical Licence, Yeronga Institute of TAFE
- Refrigeration Licence, Gateway Institute of TAFE
- Gas Service Licence, Gateway Institute of TAFE
- Water Treatment Certificate, United Kingdom
- Workplace Health and Safety Certificate, Health and Safety Executive, United Kingdom
Affiliations
- Youth Mentor, White Lion and the Reach Foundation
- Committee Member, Chartered Institute of Building Services Engineers (Aus/NZ)
Timeline
Operations Manager, Sunshine Plaza Shopping Centre
Lendlease Property Management
12.2019 - Current
Operations Manager, Cairns Central Shopping Centre
Lendlease Property Management
01.2015 - 12.2019
Operations Manager, Roxburgh Park Shopping Centre
Novion Property Group
09.2013 - 01.2015
Facilities Operations Manager, St James Square
Juilliard Group
05.2013 - 09.2013
Principal Consultant, Facilities Management & Sustainability
pbHC
01.2011 - 04.2013
Facilities Manager, Deloitte Touche Tohmatsu
CBRE Global Corporate Services
01.2010 - 12.2010
Senior Consultant/Team Leader, Facilities Management & Building Services
Judd Farris
11.2007 - 12.2009
Recruitment Manager, Building Services, Construction, Facilities Management & Property
Command Recruitment
01.2005 - 11.2007
Engineering Operations Manager, Chiswick Park
Jaguar Building Services
06.2002 - 07.2004
Field Service Technician
Email Air
07.1996 - 03.2002
Apprentice Electrician
Scholz Electrical Company
06.1995 - 07.1996
- Restricted Electrical Licence, Yeronga Institute of TAFE
- Refrigeration Licence, Gateway Institute of TAFE
- Gas Service Licence, Gateway Institute of TAFE
- Water Treatment Certificate, United Kingdom
- Workplace Health and Safety Certificate, Health and Safety Executive, United Kingdom
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