Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ryan Xu

Kingsgrove,Nsw

Summary

Dynamic and detail-oriented professional with extensive experience at EverBBQ, excelling in customer service and multitasking. Recognized for enhancing guest satisfaction through attentive service and effective order management. Proven ability to handle cash transactions accurately while maintaining a calm demeanor under pressure, contributing to a positive dining experience.

Overview

3
3
years of professional experience

Work History

Lanzhou Noodles Waiter

Lanzhou Noodles
06.2023 - 04.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Sydney Badminton (Coach)

Sydney Badminton
01.2021 - 02.2024
  • Recruited talented athletes for competitive teams, contributing to sustained team success over multiple seasons.
  • Worked with communications team to provide current team news.
  • Scheduled facilities for practices.
  • Utilized video analysis software to dissect player techniques and provide specific feedback on areas for improvement.
  • Mentored junior coaches in effective coaching techniques, fostering their professional growth within the badminton community.
  • Increased player motivation through goal setting initiatives tailored to individual strengths and areas of improvement.
  • Assisted athletes in overcoming personal challenges related to confidence or self-esteem, ultimately leading to improved performance on the court.
  • Enhanced communication between players during matches with targeted teamwork exercises during practice sessions.
  • Collaborated with local schools to develop badminton programs for students, increasing community engagement in the sport.

EverBBQ Waiter

EverBBQ
04.2022 - 01.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Education

Year 12 Diploma - Cabinetry

Blakehurst High School

Skills

  • Strong multitasking
  • Time management
  • Customer service
  • Attention to detail
  • Cash handling
  • Decision-making
  • Order management
  • Order accuracy
  • Service prioritization
  • Memory retention
  • Quality control
  • Calm demeanor

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
English
Full Professional

Timeline

Lanzhou Noodles Waiter

Lanzhou Noodles
06.2023 - 04.2024

EverBBQ Waiter

EverBBQ
04.2022 - 01.2023

Sydney Badminton (Coach)

Sydney Badminton
01.2021 - 02.2024

Year 12 Diploma - Cabinetry

Blakehurst High School

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