RYAN BECK
Summary
Results-driven manager with a proven track record of enhancing performance and profitability in diverse industries. Skilled in optimising workflows, implementing process improvements, and ensuring operational excellence. Experienced in managing and mentoring teams to uphold high standards of safety, service, and compliance. A strategic planner adept at business analysis, KPI management, and resource planning to deliver results and foster collaboration among teams. Proficient in budget management, leading cross-functional initiatives, and achieving sustained business growth through operational best practices. With demonstrated adaptability and leadership versatility, matched with expertise that is transferable to general management, operations management, and strategic leadership roles.
Overview
18
18
years of professional experience
Work History
Business Manager - Toowoomba
Team Global Express
Toowoomba
09.2024 - Current
- Successfully leading branch operations across three business units in South-West QLD, aligning all activities with business objectives and ensuring compliance with safety protocols, critical risk management, and state/federal legislation.
- Providing operational leadership through daily engagement with frontline teams to drive outcomes in safety, service, and productivity.
- Coordinated and managed the onboarding of eCommerce leader Temu in South West Queensland, optimizing high-volume, high-speed delivery through advanced data analysis and suburb-level resource planning.
- Directed regional logistics for the Australian Electoral Commission project, managing time-sensitive delivery and collection of pre-poll and election day materials across a broad rural network, including weekend operations.
- Holding full P&L accountability, consistently achieving budgeted financial targets through effective KPI management.
- A relentless focus on safety and inspiring teams to exceed safety and operational standards, cultivating a collaborative culture focused on reducing TRIFR.
- Championing continuous improvement initiatives, delivering operational efficiencies and service enhancements—including a 2025 project that reduced temporary labour costs by implementing proactive recruitment and conversion strategies to build a stable, full-time workforce.
- Leveraging data-driven insights into regional performance, suburb-level DIFOT, and workforce utilisation to optimise resource allocation and enhance service planning—consistently improving delivery outcomes and customer satisfaction across the region.
- Collaborating closely with sales and regional management teams to drive revenue growth and deepen customer relationships.
- Regularly reporting on branch performance to senior management and coordinated cross-functionally with other business units to ensure stakeholder alignment and overall business success.
Branch Manager - Christchurch
Team Global Express / Toll Global Express
Christchurch
07.2021 - 09.2024
- Provided visible leadership to a team of 100+ staff, fostering a positive, high-performing, and customer-centric culture across the Christchurch branch.
- Drove financial, commercial, operational, administrative, and health & safety objectives, consistently exceeding branch targets.
- Developed and executed a comprehensive labour optimisation strategy as a key member of an agile team, collaborating cross-functionally to implement best practices and achieve measurable productivity improvements.
- Engaged regularly with staff and leadership on operational performance, including capacity utilisation, DIFOT, scanning discipline, proactive HSE initiatives, and financial results.
- Built strong relationships with customers through consistent cadence of meetings, proactive service alignment, and the delivery of tailored freight and logistics solutions across Metro Transport, Palletised (LCL), Parcels/Courier, FCL, Maintenance, Linehaul, and Sales/Commercial departments.
- Designed and implemented short, medium, and long-term linehaul solutions leveraging both road and rail to meet evolving customer demands.
- Integrated a diverse metro fleet of owner-operators and company vehicles to achieve seamless PIFOT and DIFOT collection and delivery targets.
- Utilised advanced reporting tools and developed new analytics to identify performance drivers, inform strategy, and drive continuous improvement.
- Supported the Regional Manager in overseeing branch operations and strategic initiatives, acting as the primary regional support as required.
Project Manager - Excell
Downer New Zealand
Christchurch, New Zealand
01.2020 - 07.2021
- Managed client contracts across the Canterbury and Otago Regions to ensure projects were delivered on time and to the highest quality standards, consistently meeting customer expectations.
- Proactively developed new business opportunities through direct marketing and by leveraging the collective expertise of the team to deliver outstanding service.
- Led, coached, and supported supervisors and the leadership team, driving achievement of targets and fostering ongoing competency development.
- Championed health and safety through operational excellence, promoting safe and environmentally responsible work practices across all activities, including the development and implementation of Safe Work Method Statements (SWMS).
- Produced structured, detailed reports for senior management, providing insights on current performance, financial analysis, risk identification and mitigation, and highlighting future opportunities.
- Actively participated in divisional management meetings, offering insights on project performance and health & safety initiatives, while incorporating best practices and learnings from peers in civil construction and engineering.
National Manager
IRS International Pty Ltd
Auckland, New Zealand
10.2015 - 06.2019
- Managed and led multiple branch locations across New Zealand, driving operational success and sustained profitability across the network.
- Developed and executed both operational and tactical strategies, process improvements, and organic growth initiatives to optimise business performance.
- Accountable for achieving operational objectives and targets in health, safety, environment, revenue growth, and cost efficiency.
- Collaborated with the Managing Director and Financial Controller to set and manage annual budgets of approximately $10M for NZ branches, consistently achieving net profit targets of 4–6%. Conducted monthly reviews and comprehensive reporting on branch-level performance.
- Maintained strong customer relationships through regular meetings focused on productivity, performance, and continuous improvement of systems and procedures.
- Implemented robust inventory management controls to maximise stock utilisation and improve operational efficiency.
- Ensured all operations complied with relevant policies, procedures, and legislative requirements, prioritising the safety of staff, the community, and the environment.
- Managed, mentored, and coached branch managers, fostering a professional, motivated, and high-performing team culture.
Service Assistant / OH&S Officer
IRS International Pty Ltd
Melbourne, AU
02.2015 - 10.2015
- Developed strategic and tactical plans with the Managing Director and Australian Manager to improve company value proposition.
- Developed business plan to expand IRS International into the Dubai.
- Oversight of Health and Safety protocols across Australia and New Zealand.
- Managed short-term projects including inventory management, customer data analysis, and customer tenders.
Christchurch Manager
IRS International Pty Ltd
Christchurch, NZ
02.2014 - 02.2015
- Managing a team of refrigeration technicians in the Christchurch area to service refrigerated containers across the Canterbury Region.
- Liaising with clients and industry stakeholders to effectively service containers in a time and cost effective manner.
- Responsibility for the P&L of the branch.
- Recruitment and development of qualified technicians and apprentices.
Operations Supervisor
APL Lines Australia Pty Ltd
04.2013 - 02.2014
- Managing all operations based activities and responsibilities for Melbourne and Victoria, in conjunction with Senior Management.
- Supervising and performance appraisal of operations teams for Brisbane and Adelaide in conjunction with ongoing training, development and support.
- Review of performance of vendors in Brisbane, Melbourne and Adelaide and identify areas of improvement.
- Assisting the National Operations Manager with weekly reports to Corporate Head Office in Singapore.
- Implementing of cost saving and efficiency programs through negotiations with vendors.
Senior Analyst Operations & Logistics
APL Lines Australia Pty Ltd
10.2011 - 04.2013
Analyst Operations & Logistics
APL Lines Australia Pty Ltd
01.2008 - 09.2011
Education
Bachelor of Commerce -
Monash University
Skills
- Collaborative team leader
- Operational management
- Strategic transport planning
- Skilled communicator
- Client relationship management
- Business analysis expertise
- Analytical problem-solving
- Budget oversight
- Employee management
- Risk assessment and management
- Safety protocol implementation
Timeline
Business Manager - Toowoomba
Team Global Express
09.2024 - Current
Branch Manager - Christchurch
Team Global Express / Toll Global Express
07.2021 - 09.2024
Project Manager - Excell
Downer New Zealand
01.2020 - 07.2021
National Manager
IRS International Pty Ltd
10.2015 - 06.2019
Service Assistant / OH&S Officer
IRS International Pty Ltd
02.2015 - 10.2015
Christchurch Manager
IRS International Pty Ltd
02.2014 - 02.2015
Operations Supervisor
APL Lines Australia Pty Ltd
04.2013 - 02.2014
Senior Analyst Operations & Logistics
APL Lines Australia Pty Ltd
10.2011 - 04.2013
Analyst Operations & Logistics
APL Lines Australia Pty Ltd
01.2008 - 09.2011
Bachelor of Commerce -
Monash University
P&L HIGHLIGHTS
- Achieved $1.3M EBIT improvement for 2022/23 financial year
- Implement cost out initiatives to reduce branch costs by $3M annually - 2022/23
- Exceeding continuous improvement targets to optimise labour and MHE costs, with further cost out of $700K in 2024/25