Ryan Ambrose Madden
Sherwood
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, 2+ years in administrative roles and 6+ years experience in customer orientated working environments. I participate in a healthy work environment by promoting inclusive and healthy relations. I have a natural affinity for adaptability allowing me to absorb information quickly and learn on the go. Proficient in all technological aspects including Microsoft suite programs, excel based programs and general computer systems. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
AO3 - Business Support Officer - Plumbing
Logan City Council
12.2023 - Current
- Thoroughly assess and review applications and forms to ensure compliance with current legislation and ensuring adherence to council standards.
- Manage and prioritize daily workloads across multiple inboxes and Excel-based systems
- Respond to public inquiries regarding plumbing and drainage through email, phone, and in-person, managing up to 25+ calls per day and maintaining a high level of customer satisfaction
- Effectively delegate customer queries and compliance complaints to the appropriate officers or departments, ensuring timely resolution of issues
- Assist in coordinating council-led plumbing and drainage projects
- Provide comprehensive business and administrative support to plumbing inspectors, assessment officers, and team leaders
- Maintain and update databases with precise plumbing inspection records, service reports, and regulatory documentation, ensuring accuracy and easy access
- Handle and prioritize high volumes of emails, ensuring professional, timely, and clear communication internally and externaly
Sales Support Administrator
Ritemate Workwear
02.2023 - 11.2023
- Manually processing customer orders via an excel based program - AMB
- Raising, amending and cancelling purchase orders
- Answering phone calls from customer and providing assistance while directing key clients to management or accounts with important information
- Updating and managing customer accounts and data records
- Replying to customer queries and requests promptly over email and following up
- Assisting current and potential customers while maintaining confidential information
- Updating information on the business website
- Following detailed procedures on business activities
- Assisting sales representative across Australia and internationally
- Processing of cash customer refunds
- Completing CPAR's, Corrective Preventative Action Reports, to documentize faults/error in the business and fix such errors
- Informing management of key information
- Working closely with warehouse administrators and team members to ensure timely collection and delivery of orders
Restaurant staff / kitchen hand
BP
01.2022 - 01.2023
- Cooking high quality food to above customer satisfaction
- Maintaining a clean and well organized work environment
- Displayed my ability to self manage, be time reliable and successfully work the kitchen alone overnight
- Work under high stress environment
- Count and organise stock orders
Deli team member
Coles
07.2018 - 12.2021
- Organizing and rotating the cool room stock effectively to maintain high quality food standards
- Supervising the deli and the other employees in managements absence
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Training new team members on how to work and close the deli to a high standard
- Confidently and respectfully serving and assisting customers
Education
Certificate IV in Accounting and Bookkeeping - Accounting And Business Management
North Metropolitan TAFE
Perth, WA11.2019
Certificate III in Accounts Administration - Accounting And Business Management
North Metropolitan TAFE
WA06.2019
Certificate of Education -
Corinda State High School
Brisbane, QLD2017
Certificate II in Active Volunteering -
Corinda State High School
Corinda, QLD2016
Skills
- Proficient computer skills and knowledge with computer based systems
- Time efficient
- Socially Adept
- Inventory Records
- Document Control
- Office Support
- Office Procedures
- Personnel Management
Accomplishments
Development Assessment Value Awards 2024 - New Comer Award
Additional Information
- Kelly Smith - Plumbing and Drainage Business Services Coordinator- Logan City Council - 0458 2637 009
- Misse Fisher - Plumbing and Drainage Business Services Team Leader - Logan City Council - 0409 878 529
- Leanne Fairhall - Plumbing and Drainage Senior Business Support Officer - Logan City Council- 0413 001 935
- Seth Gaston - Sales Support Team Manager 0452 449 147
Timeline
AO3 - Business Support Officer - Plumbing
Logan City Council
12.2023 - Current
Sales Support Administrator
Ritemate Workwear
02.2023 - 11.2023
Restaurant staff / kitchen hand
BP
01.2022 - 01.2023
Deli team member
Coles
07.2018 - 12.2021
Certificate IV in Accounting and Bookkeeping - Accounting And Business Management
North Metropolitan TAFE
Certificate III in Accounts Administration - Accounting And Business Management
North Metropolitan TAFE
Certificate of Education -
Corinda State High School
Certificate II in Active Volunteering -
Corinda State High School
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