Ryan C. Pau
South Melbourne
Summary
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Local Tasker
06.2024 - 10.2024
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Sales Representative
Easy Being Green
06.2023 - 06.2023
- Approached residential and commercial properties to introduce products or services, effectively initiating conversations and building rapport with potential customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Consistently met or exceeded sales goals and quotas, contributing to the company’s overall revenue growth.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Hospitality Supervisor
The Victor Food And Wine
11.2022 - 03.2023
- Enforced provision of services in line with company standards.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Trained and supervised staff to consistently meet customer service standards.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Created and maintained reports of daily operations.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Used knowledge of beer, wine and spirits to make informed recommendations to customers.
- Sought and analyzed customer feedback to identify areas for improvement.
Hospitality Supervisor
Bells Hotel
07.2021 - 06.2022
- Developed and executed strategies to improve customer experience in hospitality settings.
- Trained and supervised staff to provide highest level of customer service.
- Motivated staff to perform at peak efficiency and quality.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
Jewelry Sales Associate
Maxi Cash
03.2021 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked with loss prevention in monitoring shopper behaviour.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Completed store opening and closing procedures as per company guidelines.
- Performed general maintenance and light cleaning of showroom.
Banquet Waiter
Food And Desire
02.2021 - 11.2021
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained flexible work schedule to meet event needs.
- Inspected dishes and utensils for cleanliness.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Provided excellent service to ~150 guests per event
HR Assistant
Republic Of Singapore Air Force
07.2017 - 07.2019
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed employee termination paperwork at direction of supervisory staff.
- Maintained office supplies.
- Managed over 60 employees at once.
Waiter/Kitchen Assistant
Sushi Tei
03.2017 - 07.2017
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Sheng Siong Supermarket
01.2017 - 02.2017
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Arts - Marketing And Philosophy
University of Melbourne
Parkville, VIC02.2023
Skills
- Guest Satisfaction
- Front of House Management
- Organizational Abilities
- Investigating Complaints
- Client relations
- Relationship building
- Customer needs assessment
Certification
RSA
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Account Manager
Local Tasker
06.2024 - 10.2024
Sales Representative
Easy Being Green
06.2023 - 06.2023
Hospitality Supervisor
The Victor Food And Wine
11.2022 - 03.2023
Hospitality Supervisor
Bells Hotel
07.2021 - 06.2022
Jewelry Sales Associate
Maxi Cash
03.2021 - 02.2022
Banquet Waiter
Food And Desire
02.2021 - 11.2021
HR Assistant
Republic Of Singapore Air Force
07.2017 - 07.2019
Waiter/Kitchen Assistant
Sushi Tei
03.2017 - 07.2017
Cashier
Sheng Siong Supermarket
01.2017 - 02.2017
Bachelor of Arts - Marketing And Philosophy
University of Melbourne
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