Ryan C. Pau
South Melbourne
Summary
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Local Tasker
06.2024 - 10.2024
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Sales Representative
Easy Being Green
06.2023 - 06.2023
- Approached residential and commercial properties to introduce products or services, effectively initiating conversations and building rapport with potential customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Consistently met or exceeded sales goals and quotas, contributing to the company’s overall revenue growth.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Hospitality Supervisor
The Victor Food And Wine
11.2022 - 03.2023
- Enforced provision of services in line with company standards.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Trained and supervised staff to consistently meet customer service standards.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Created and maintained reports of daily operations.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Used knowledge of beer, wine and spirits to make informed recommendations to customers.
- Sought and analyzed customer feedback to identify areas for improvement.
Hospitality Supervisor
Bells Hotel
07.2021 - 06.2022
- Developed and executed strategies to improve customer experience in hospitality settings.
- Trained and supervised staff to provide highest level of customer service.
- Motivated staff to perform at peak efficiency and quality.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
Jewelry Sales Associate
Maxi Cash
03.2021 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked with loss prevention in monitoring shopper behaviour.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Completed store opening and closing procedures as per company guidelines.
- Performed general maintenance and light cleaning of showroom.
Banquet Waiter
Food And Desire
02.2021 - 11.2021
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained flexible work schedule to meet event needs.
- Inspected dishes and utensils for cleanliness.
- Arranged linens and table settings according to seating plan and event theme.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Provided excellent service to ~150 guests per event
HR Assistant
Republic Of Singapore Air Force
07.2017 - 07.2019
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed employee termination paperwork at direction of supervisory staff.
- Maintained office supplies.
- Managed over 60 employees at once.
Waiter/Kitchen Assistant
Sushi Tei
03.2017 - 07.2017
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier
Sheng Siong Supermarket
01.2017 - 02.2017
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Arts - Marketing And Philosophy
University of Melbourne
Parkville, VIC02.2023
Skills
- Guest Satisfaction
- Front of House Management
- Organizational Abilities
- Investigating Complaints
- Client relations
- Relationship building
- Customer needs assessment
Certification
RSA
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Account Manager
Local Tasker
06.2024 - 10.2024
Sales Representative
Easy Being Green
06.2023 - 06.2023
Hospitality Supervisor
The Victor Food And Wine
11.2022 - 03.2023
Hospitality Supervisor
Bells Hotel
07.2021 - 06.2022
Jewelry Sales Associate
Maxi Cash
03.2021 - 02.2022
Banquet Waiter
Food And Desire
02.2021 - 11.2021
HR Assistant
Republic Of Singapore Air Force
07.2017 - 07.2019
Waiter/Kitchen Assistant
Sushi Tei
03.2017 - 07.2017
Cashier
Sheng Siong Supermarket
01.2017 - 02.2017
Bachelor of Arts - Marketing And Philosophy
University of Melbourne
Similar Profiles
Kylie WilsonKylie Wilson
Merchandiser at Retail taskerMerchandiser at Retail tasker
TARUN KUMARTARUN KUMAR
Az Truck Driver at Tasker FreightsAz Truck Driver at Tasker Freights
Divyansh SharmaDivyansh Sharma
Truck Driver at Tasker FreightsTruck Driver at Tasker Freights