Summary
Overview
Work History
Skills
References
Timeline
Generic

Ryan Joshua Driver

Mango Hill

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant store manager

Nuway Landscape supply
02.2023 - Current
  • Assisting the manager in organizing, planning and implementing strategy
  • Coordinating retail store operations
  • Ensuring store schedules and objectives are met by employees
  • Monitor and maintain store inventory
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing Sales Associates
  • Monitor retail operating costs, budgets and resources
  • Suggest sales training programs and techniques
  • Communicate with clients and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Handle complaints from customers.

Inwork Support Coach

Atwork Australia
07.2022 - 02.2023
  • Liaise with employers, clients and other team members to assist clients to maintain their employment
  • Maintain internal and external stakeholder relations and promote collaboration between internal stakeholders on decisions and communication
  • Lodged and manage all claims within 5 days of availability
  • Escalate risks or concerns through appropriate channels
  • Ensure full compliance with Employment Services Contract by passing internal and external audits, as well as compliance with internal policies and procedures.

Retention Advisor

Youi Insurance
04.2021 - 07.2022
  • Retention specialists design and implement customer retention strategies to increase loyalty and retain business
  • Then analyse customer feedback, negotiate with customers, implement retention strategies, and compile reports for sales managers
  • Retain customers wishing to cancel products and/or move business to competitors, this can include discounted pricing, promotions, and upgrades/downgrades of plans.

Customer service repetitive

Probe- Australian Taxation Office (ATO)
07.2019 - 04.2021
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Specifically trained to accept Complaint calls and facilitate their resolution
  • Debt management was responsible for Receiving and transferring of funds, as well as administering payment arrangements
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets.

Duty Manager

Coles Noosa
01.2019 - 07.2019
  • Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
  • Initiated plans to improve customer relations, quality standards and service efficiency
  • Performed supplier risk evaluations and supported regulatory inspections
  • Conducted forecasting to determine possible changes and issues for supply chain business
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Manager of Customer Service

Coles Coolum
01.2018 - 01.2019
  • Reviewed financial reports and trend forecasts
  • Managed shelf inventory and customer-focused loss prevention strategies
  • Kept financial records accurate, current and compliant by monitoring records and addressing variances
  • Worked with security staff and law enforcement on shoplifting and vandalism response
  • Oversaw cash flow of store, including cashier operations, bookkeeping and security
  • Administered capital budget for store
  • Evaluated employee performance and made recommendations for improvements
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

Grocery Manager

Coles Dalby
01.2016 - 01.2018
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Managed team of 75 staff in Nightfill department generating more than $2.1 million in monthly revenue
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture
  • Performed key tasks to promote inviting store appearance, which included making sure shelves were properly and effectively stocked at all times
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Skills

  • Employee development
  • Operational oversight
  • Service management
  • Process improvements
  • Strategic planning
  • Sales and marketing
  • Business analysis
  • Data collection and analysis
  • Negotiation
  • Staff management
  • Budgeting
  • Debt Management
  • Critical thinking
  • Conflict resolution
  • Time management
  • Cash handling expert
  • Customer service oriented
  • Adaptability

References

  • Adam McCain, Former - Youi Insurance Manager, 0408 829 917
  • Rachel Joy, Team Manager - Youi Insurance, rachel-thomas@hotmail.com.au, 0478117730
  • Elizabeth Philp, Service Manager – At work Australia, 0418 222 372, ephilp@atwokraustralia.com.au

Timeline

Assistant store manager

Nuway Landscape supply
02.2023 - Current

Inwork Support Coach

Atwork Australia
07.2022 - 02.2023

Retention Advisor

Youi Insurance
04.2021 - 07.2022

Customer service repetitive

Probe- Australian Taxation Office (ATO)
07.2019 - 04.2021

Duty Manager

Coles Noosa
01.2019 - 07.2019

Manager of Customer Service

Coles Coolum
01.2018 - 01.2019

Grocery Manager

Coles Dalby
01.2016 - 01.2018

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Ryan Joshua Driver