Ryan Mark Inglis
Narrogin,WA
Summary
Driven and dependable Retail Manager successful at managing multiple priorities with a positive attitude. Thrive on customer interaction and satisfaction and have several years retail experience in customer facing roles.
Overview
22
22
years of professional experience
Work History
Catering Manager
Lancaster City Council UK
06.2018 - 09.2023
- Handled catering scheduling, ordered food and planned events.
- Planned menus according to client needs and budgets.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction. Catering team won 'Better Business Award 2022' for best leisure catering outlet in the UK.
- Designed catering packages to increase sales and customer experience.
- Hired and trained both permanent and temporary staff members.
- Handled payment collection and payroll of 15 employees.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
Unit Manager: The Hurley Flyer, Morecambe UK
Marstons PLC
08.2015 - 07.2018
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Unit Manager: The Talbot, Atherton
Marstons PLC
08.2012 - 08.2015
Manager
JD Wetherspoon PLC
06.2006 - 07.2012
Assistant Store Manager- TV and Electrical
Martin Dawes
06.2001 - 07.2006
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Sale Moor Technology College
Sale, Manchester, UKSkills
- Customer Care and Retention
- Staff Supervision
- Event Planning Proficiency
- Marketing Knowledge
- File Management
- Revenue Growth
- Order Documentation
- Gather Software Expertise
- Budgeting Understanding
- Service Promotion
- Food Safety
- Staff Leadership
Additional Information
I have completed numerous training courses in my management roles, most recently completing Menopause Awareness training to better support colleagues in the workplace. I am always willing to learn new skills and enjoy working in a fast paced environment where I can interact with people and work as an integral and enthusiastic team member.
Timeline
Catering Manager
Lancaster City Council UK
06.2018 - 09.2023
Unit Manager: The Hurley Flyer, Morecambe UK
Marstons PLC
08.2015 - 07.2018
Unit Manager: The Talbot, Atherton
Marstons PLC
08.2012 - 08.2015
Manager
JD Wetherspoon PLC
06.2006 - 07.2012
Assistant Store Manager- TV and Electrical
Martin Dawes
06.2001 - 07.2006
High School Diploma -
Sale Moor Technology College
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