Ryan Lane
Teneriffe,QLD
Summary
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Type management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Successful at keeping kitchen operations moving quickly and accurately to produce high-quality, attractive dishes that meet guest and business demands. Knowledgeable about labor and inventory controls, recipe development and menu planning. Title certified. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Owner Operator
Proof BBQ
Brisbane & Toowoomba
05.2019 - 12.2024
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed comprehensive training programs for employees to enhance skills and improve productivity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Operated with safety and skill to avoid accidents and delays.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
General Manager
The Gresham
Brisbane
03.2013 - 04.2019
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with cross-functional teams to develop innovative solutions.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
Education
High School -
Pimlico State High School
Pimlico, QLD1997
Skills
- Critical Thinking
- Time Management
- Conflict Resolution
- Multitasking Abilities
- Microsoft Office
- Networking
- Analytical and Critical Thinking
- Organization
- Customer Service
- Self-Directed
- Organizational Skills
- Team building
- Customer Relations
Accomplishments
Professional;
General Manager - The Gresham
Australian Bartender Magazine’s Bar of the Year - 2015 & 2016
Australian Bartender Magazine’s Bar Team of the Year 2017
Australian Liquor Industry Awards - Australian Bar Team of the Year
Gourmet Traveller’s Australian Bar of the Year
50+ Nominations for Australia-wide Awards
Personal;
DrinksWorld Magazine Top 25 Australia Bartender of the Year
30+ Nominations including Publican of the Year (ALIA) & multiple Bar Manager of the Year (ALIA & Australian Bartender Magazine)
Certification
RSA
Timeline
Owner Operator
Proof BBQ
05.2019 - 12.2024
General Manager
The Gresham
03.2013 - 04.2019
High School -
Pimlico State High School