RYANNA CHENHALL
Logan Reserve,QLD
Summary
Experienced insurance specialist looking for causal work outside of regular business hours. Broad experience in a range of different work environments ranging from insurance to hospitality, with an unmatched dedication to anything that I set my mind to.
Overview
12
12
years of professional experience
Work History
Claims Resolution Specialist
RACQ
Eight Mile Plains, Queensland
09.2021 - Current
- Reviewed, evaluated and processed incoming claims to determine eligibility for coverage based on policy provisions.
- Analyzed claim documents, such as medical records, bills and invoices, to ensure accuracy of information.
- Researched complex insurance issues to resolve discrepancies in claims data.
- Investigated and resolved customer inquiries related to the status of their claims.
- Provided guidance and advice regarding policies and procedures for filing a claim.
- Collaborated with other departments to obtain additional information needed for claim resolution.
- Maintained accurate records of all communications with customers regarding their claims.
- Adhered to established workflow processes and timelines in order to meet performance goals.
- Negotiated settlements between claimants and insurance companies in order to reach an agreement.
Early Childhood Educator
Goodstart Early Learning
Morwell, Victoria
10.2016 - 08.2020
- Provided a safe and stimulating learning environment for young children.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Implemented appropriate strategies to manage challenging behaviors.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Planned field trips such as visits to local parks, museums, libraries for educational purposes.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
Crew Member
McDonalds
Moe, Victoria
06.2017 - 12.2018
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Cashier
Ritchies SUPA IGA
Daisy Hill, Queensland
12.2012 - 12.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Shailer Park High School
Queensland12-2015
Skills
- Insurance terminology
- Vendor Collaboration
- Policy coverage understanding
- Billing management
- Policy Knowledge
- Billing Procedures
- Safe Food Handling
- Beverage Preparation
- Food Preparation
- Food Running
- Drive-Thru Operations
- Customer Service
- Team Contributions
- Developmental needs
- Safety and supervision
- Special needs education
- Classroom Management
- Individualized support
Timeline
Claims Resolution Specialist
RACQ
09.2021 - Current
Crew Member
McDonalds
06.2017 - 12.2018
Early Childhood Educator
Goodstart Early Learning
10.2016 - 08.2020
Cashier
Ritchies SUPA IGA
12.2012 - 12.2016
High School Diploma -
Shailer Park High School
Similar Profiles
Alissa McConnellAlissa McConnell
Team Manager at RACQTeam Manager at RACQ
Yuliya VlasenkoYuliya Vlasenko
Product Governance Manager at RACQProduct Governance Manager at RACQ
Kelly GrayKelly Gray
Business Development and Event Coordinator at RACQBusiness Development and Event Coordinator at RACQ