Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ryder Patten

Potts Point,Australia

Summary

Since graduating with a degree in International relations and Anthropology in the summer of 2022, I have worked across a range of customer service and administrative roles in Sydney and spanning the length of the UK. Since moving to Australia 6 months ago I have worked as a hostel manager in Bondi (Bondi Beach Backpackers) for 5 months. During this time customer service skills were key as well as having knowledge of computer systems and of course dealing with specific guest requests. As the site representative for a nationwide business in the UK, my experiences have involved creating the daily schedules for a team of technicians including prioritising key work and being in charge of the administration whilst being within a direct customer facing role. I have a keen interest in global affairs and a broad range of sports, having learnt the key importance of teamwork to success through my experiences of playing soccer since the age of 4.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hostel Manager

Bondi Beach Backpackers
03.2025 - 08.2025
  • Whilst working for Bondi Beach Backpackers within the role of manager, I was responsible for the daily check in and check outs within the hostel as well as dealing with the administrative side of the business. This included having the main hostel phone line diverted through to my mobile so great customer service skills were vital. Also as the manager I was responsible for over 100 guests within the building, answering queries in regards to their stay but also providing a safe and comfortable atmosphere for people to work in. Taking payments both in cash and through card transactions were also key parts of the role so accurate cash handling and mathematical skills skills with payments helped me undertake this role to the best of my abilities.

Professional Vehicle Restoration for Insurance Companies

DAB Restoration
08.2016 - 02.2025
  • Within this role I was tasked to remove fallout contamination from vehicles across sites all over the country working closely with insurance companies and with various hazardous substances. Also gaining COSHH and First Aid Certification within the role. Dealing with customers on a face to face level and collating detailed paperwork for insurance purposes. During my time within this role, one of the main tasks was interacting with customers nationwide whilst handling multi-vehicle claims.

Works Co-Ordinator/ Client Liaison

DAB Restoration / Agnew’s Group Audi & Porsche Belfast
07.2023 - 11.2023
  • Within this role I had direct daily communication with both Audi and Porsche dealerships, from the senior management team, sales advisors, service team and their customers. This entailed keeping accurate documentation and providing records of the restoration work being conducted on the vehicles within these dealerships as well as managing the daily schedule for up to 12 technicians. A key part of this role was the vehicle movement control in a busy compound of over 1000 cars dealing with vehicles that were worth upwards of £170,000. Curating succinct and precise paperwork of the restoration process for each individual vehicle, to the point of client sign off, was crucial.

Customer Service Advisor

BDM Talk (Sytner Mercedes London contract)
01.2023 - 06.2023
  • Working as a Service Advisor on the Sytner Mercedes Benz contract, the primary objectives were to ensure that Mercedes Benz customers who called in were booked into appointments ranging from Service and MOT to repair work on their vehicle. The key skills were demonstrating a high level of customer service and knowledge of issues relating to the vehicles, as well as up selling service plans where applicable.

Supporter Services Executive

Brighton and Hove Albion Football Club
09.2022 - 12.2022
  • Working in a fast-paced sales environment within the supporter services department, this busy and varied role encompassed dealing with customer queries both on the phone and by email as well as in person on match days, arranging and issuing tickets for both home and away days, assisting with stadium tours and special events.

Retail Assistant

Independent Rag
07.2021 - 11.2021
  • Whilst working as a Retail assistant the job responsibilities ranged from learning how to use tills in order to cash up, pricing and selling items of clothing and being a key holder, which entailed locking up and the responsibility of running the shop solo when covering managerial shifts.

Education

Bachelor of Arts - International Relations and Anthropology

University of Sussex
Brighton, UK
07-2022

Skills

  • Extensive experience in customer service across different sectors and industries
  • Thorough experience in data handling, claims management and organisation of documentation
  • Cash handling experience, knowledge of invoicing and responsibility for sole charge of a retail store
  • Booking management
  • Front desk operations Management
  • Team Leadership
  • Customer service
  • Guest relations management
  • Property maintenance
  • Multilingual communication

Certification

Responsible Service of Alcohol (RSA)

Languages

English
Native or Bilingual
German
Elementary

Timeline

Hostel Manager

Bondi Beach Backpackers
03.2025 - 08.2025

Works Co-Ordinator/ Client Liaison

DAB Restoration / Agnew’s Group Audi & Porsche Belfast
07.2023 - 11.2023

Customer Service Advisor

BDM Talk (Sytner Mercedes London contract)
01.2023 - 06.2023

Supporter Services Executive

Brighton and Hove Albion Football Club
09.2022 - 12.2022

Retail Assistant

Independent Rag
07.2021 - 11.2021

Professional Vehicle Restoration for Insurance Companies

DAB Restoration
08.2016 - 02.2025

Bachelor of Arts - International Relations and Anthropology

University of Sussex

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Ryder Patten