Bachelor of Arts - Science, Arts, Organizational Studies and Psychology
University of Michigan, College of Literature
01.2021
Rye Yang
Melbourne,VIC
Summary
High-achieving, adaptable IT professional with demonstrated competency in both organizational change management and detail-oriented application support. Looking for new opportunities to provide user support and develop robust, user-focused software solutions. Eager to experience Australian working culture and contribute a pragmatic work ethic, complex problem-solving skills, interpersonal grace, and intellectual curiosity.
Skills
- Project Management
- Data Analysis
- Implementation and Configuration
- Technical Documentation and Reporting
- Risk Management
- Issue and Resolution Tracking
- Workflow Improvement
Education
Work History
Project Manager (Implementation Specialist and Application Coordinator)
Epic Systems
Madison, WI
02.2022 - 04.2023
- Epic Systems is one of the largest providers of health information technology, used primarily by large U.S
- Hospitals and health systems to access, organize, store and share electronic medical records
- Successfully managed end-to-end implementation of Epic’s Home Care & Hospice app in major U.S
- Health systems from scoping through post go-live, ensuring alignment with client needs and timely project completion
- Mitigated project risks by proactively identifying and addressing issues with attention to detail, improving risk management processes, and prioritizing critical changes
- Facilitated strategic decision-making for Executive Leadership by delivering concise project updates, showcasing strong communication skills and aiding project progress
- Led operational decision-making groups, engaging customer leadership and key stakeholders across multiple teams via workflow demos and meticulously validating changes to ensure effective change management
- Mentored and guided teams of clinical IT analysts through software building, testing, user training, and on-site support phases, enabling them to lead operational decision-making groups and change management efforts
- Delivered in-person training and on-site support to clinician and administrative end-users during the go-live phase, guaranteeing a smooth launch and swift issue resolution
- Collaborated with clinical and financial leadership to establish key metric goals and demonstrated proficiency in data analysis and presentation by configuring reporting tools to drive action and accountability.
Pharmaceutical Sales Intern
Eli Lilly and Company
Livonia, MI
06.2020 - 08.2020
- Communicated sales message tailored to each client’s needs and preferences, demonstrating value-based selling, active listening, objection-handling, technical communication, and coachability in role-play scenarios with current sales professionals
- Utilized Microsoft Excel and Tableau CRM to create data-driven action & frequency plans and strategy recommendations with prioritization of customers based on territory-specific trends, which were utilized by local key sales professionals to increase impact
- Sole intern invited to present impactful perspectives and guidance on issues of diversity and inclusion to 100+ area sales professionals to push for awareness & positive change, while cultivating a safe, constructive environment for learning and empathy
- Upheld company reporting & disclosure policy, pharmaceutical advertising regulations, and code of ethics regarding sensitive data to ensure accurate and ethical sales practices
Marketing Intern
BackPac Volunteering Platform
Ann Arbor, MI
01.2020 - 06.2020
- Collaborated with team and sponsors to analyze and address company’s main challenges through primary research, interviewing local stakeholders to inform survey design and increase engagement
- Designed and distributed Qualtrics survey to study volunteer motivations, instigators, communication channels, and obstacles
- Created customer personas based on qualitative and quantitative data to provide a robust basis for strategy recommendations
- Led team through disruption and uncertainty caused by COVID-19 to reassess project timeline, complete promised deliverables in full and create a transition plan to ensure successful project hand-off to the next team
Marketing Intern
Roundview Technologies
Northville, MI
03.2019 - 01.2020
- Roundview Technologies is an IT consulting firm specializing in business to business cloud-based software integration
- Presented company’s IT system integration solutions, skill set, and services at Fall Midwest User Group conference to 200+ attending forum members
- Identified and engaged potential clients and recorded contact information for future outreach to assist in selling Dell Boomi solution
- Edited emails to clients and partners on behalf of non-native English speakers, focusing on clarity and professionalism in text
Interests
- Mental health advocacy
- Diversity and inclusion
- Sustainable living
- Tabletop role-playing games
- Digital illustration
- Interior design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager (Implementation Specialist and Application Coordinator)
Epic Systems
02.2022 - 04.2023
Pharmaceutical Sales Intern
Eli Lilly and Company
06.2020 - 08.2020
Marketing Intern
BackPac Volunteering Platform
01.2020 - 06.2020
Marketing Intern
Roundview Technologies
03.2019 - 01.2020
Bachelor of Arts - Science, Arts, Organizational Studies and Psychology
University of Michigan, College of Literature
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