Ryju Raju
Brisbane,QLD
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
13
13
years of professional experience
Work History
Technology Officer
Queensland Health
12.2023 - 11.2024
- Provided onsite and remote support for more than 2000 hospital staffs for all aspects of end user computing using ServiceNow ticketing system.
- Installed, configured, tested and maintained operating systems, application software, computers, printers and system management tools using active directory, DHCP, SCCM & Novell iPrint.
- Reduced downtime and costs, proactively maintaining hardware and troubleshooting technical issues.
Information Technology Technician
Best Technology Services
08.2022 - 03.2023
- Performed installation, maintenance and repair for server and network racks
- Audited and documented client networks and assisted external IT companies to upgrade their client networks
- Worked as a remote hand onsite technician and assisted network engineers to install and configure routers, switches and wireless access points for NBN cut over
Information Technology Technician
Lillywhite Hotel Group
07.2020 - 08.2022
- Supported hospitality and retail end users with issues related to Office 365(Exchange, SharePoint, Teams, One drive and File server), Azure and On site servers, Active directory, Printers, CCTV,POS & eftpos devices.
- Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
- Assisted in the development of comprehensive disaster recovery plans to minimize potential impact on business operations in the event of a catastrophic event or system failure.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
Information Technology Administrator
Ruswin Group
08.2011 - 06.2020
- Streamlined helpdesk operations for quicker issue resolution, resulting in improved user satisfaction.
- Reduced downtime by effectively coordinating hardware and software maintenance activities.
- Monitored networks and network devices to resolve technical problems quickly.
- Developed and documented network policies, procedures and standards.
Education
Master of Information Technology -
James Cook University
Bachelor of Technology - Electronics and Communication
Cochin University of Science and Technology
Skills
- Hyper-V& Vmware Esxi
- Windows Server 2003-2019 & Windows 11/10
- Active Directory, DNS & DHCP
- SOTI MDM and Sophos Anti Virus
- Office 365 & Exclaimer
- Azure AD/Entra ID &Intune MDM
- Cisco, HP, Dreytek, Unifi, Zerotier and checkpoint VPN
- ServiceNow, Jira & Veeam Backup
Timeline
Technology Officer
Queensland Health
12.2023 - 11.2024
Information Technology Technician
Best Technology Services
08.2022 - 03.2023
Information Technology Technician
Lillywhite Hotel Group
07.2020 - 08.2022
Information Technology Administrator
Ruswin Group
08.2011 - 06.2020
Bachelor of Technology - Electronics and Communication
Cochin University of Science and Technology
Master of Information Technology -
James Cook University
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