Rylan Gibson
Dapto
Summary
Adept at project management and customer service, I significantly enhanced operational efficiency and client satisfaction at APX Traffic Management. My expertise in strategic planning and safety procedures, coupled with a talent for fostering positive relationships with vendors, staff, and customers, has consistently driven organizational success.
Overview
4
4
years of professional experience
Work History
Traffic Co-Ordinator/Manager of Operations
APX Traffic Management
10.2021 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Administration Trainee
Parlah Group Plumbing
02.2021 - 02.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
Pizza Delivery Driver
Soprano's Pizza Bar
09.2020 - 02.2021
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Education
High School Diploma -
Gisborne Secondary College
Gisborne, VIC12-2018
Skills
- Documentation and reporting
- Project management
- Regulatory compliance
- Strategic planning
- Safety procedures
- Time management
- Customer service
- Inventory management
- Emergency response
Timeline
Traffic Co-Ordinator/Manager of Operations
APX Traffic Management
10.2021 - Current
Administration Trainee
Parlah Group Plumbing
02.2021 - 02.2022
Pizza Delivery Driver
Soprano's Pizza Bar
09.2020 - 02.2021
High School Diploma -
Gisborne Secondary College
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