Rylee Hayes
Molendinar,QLD
Summary
Friendly and reliable individual skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. I am accomplished and determined and I provide excellent customer experience. I possess extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
RACV Royal Pines Resort Gold Coast
07.2022 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
Customer Service Supervisor
Drakes Supermarkets
11.2020 - 07.2022
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Administrative Assistant
Judy Williams Independent Scent-sations Inc. Distributor
06.2020 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organisation and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
High School Diploma -
Trinity Lutheran College - Gold Coast
Ashmore, QLD11.2023
Certificate II And III in Health Services - Health
Connect And Grow
Gold Coast, QLD10.2023
Business Diploma - Business
Barrington College
Gold Coast, QLD06.2023
Skills
- Staff Leadership
- Food Safety and Quality
- Rotation Procedures
- Menu Inquiries
- Serve Customers
- Financial Transactions
- Procedure Preparation
- Safe Handling Standards
- Safe Work Practices
- Guest Relations
- Staff Supervision
- Beverage Making and Delivery
- Performance Strategies
- Shift Work
- Timely Food Delivery
- Maintaining Quality Assurance Standards
Certification
First Aid certificate
CPR certificate
Timeline
Food and Beverage Attendant
RACV Royal Pines Resort Gold Coast
07.2022 - Current
Customer Service Supervisor
Drakes Supermarkets
11.2020 - 07.2022
Administrative Assistant
Judy Williams Independent Scent-sations Inc. Distributor
06.2020 - 07.2021
High School Diploma -
Trinity Lutheran College - Gold Coast
Certificate II And III in Health Services - Health
Connect And Grow
Business Diploma - Business
Barrington College
First Aid certificate
CPR certificate
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