Rylee Hewitt

• Enhanced student retention by providing personalized academic guidance and support.
• Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
• Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
• Collaborated with campus departments to identify opportunities for additional support or accommodations for students facing unique challenges.
• Participated in ongoing professional development opportunities related to student success strategies and industry trends.

• Promoted a positive campus culture by serving as an accessible and approachable point of contact for students navigating their educational journey.
• Maximized student satisfaction face-to-face and online by promptly addressing enquiries and empowered students through assisting them to resolve their queries.
• Streamlined communication between students and Student Advisers, ensuring efficient service delivery to students.
• Maintained detailed records of all individual student interactions and outcomes through Salesforce Cases and Walk-Ins applications.

• Created a wide variety of hot and cold drinks with consistently positive customer satisfaction and feedback.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Upsold specialty items with beverages, increasing store sales.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled customer lines and crowds with a friendly manner, providing quick and efficient service.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Participated in stocktakes and assisted in maintaining levels of stock.
• Maintained regular and consistent attendance and punctuality.

• Welcomed and greeted many customers daily in a sincere and friendly manner while providing immediate and dedicated assistance.
• Checked drawer to ensure adequate cash and coin for transactions as well as handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
• Stocked, maintained and organized inventory levels according to store policies.
• Managed both the Drive Thru and FOH simultaneously as the only cashier on shift on numerous occasions.
• Worked a flexible schedule and extra shifts to meet business needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.

I am currently studying a double degree of Bachelor of Arts / Bachelor of Media and Communications with majors in Creative and Professional Writing / Media and Cultural Studies.

• Received Western Australian Certificate of Education.