Rylee Thomas
Gosford,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
BP Retail
01.2024 - Current
- Cross-trained and backed up other customer service representatives.
- Extraordinary interpersonal skills, building lasting connections with customers
- Ability to prioritise without sacrificing the customer experience
- Vibrant personality with confidence to convert in-store promotions
- Safety first approach with a level-head in emergency situations
Complex Customer Service Representative
Telstra TCC
04.2021 - 12.2023
- Handling customer accounts
- Trained with dealing with Faults including NBN, Bigpond, ADSL, Mobile
- Complaint handling
- Ensuring all policies are adhered to at all times
- Have gained experience with messaging as well as taking live calls
- Responded to customer inquiries and orders in a timely manner
- The ability to multitask
- Council Board Member for the LGBTQIA+ employee group
- Ensuring highly detailed notes are left after every interaction
- Worked to ensure quality service and addressed and resolved all customer issues and or queries.
All Rounder/Manager in training
Vineyard Hotel
02.2019 - 03.2021
- Used cleaning solutions appropriately to ensure a safe and sanitary environment whilst remaining within the covid safety guidelines
- Maintained a clean facility by performing basic cleaning duties
- Pouring beers and other alcoholic beverages
- Adhering to RSA, when serving patrons ensuring they aren't intoxicated
- Sanitizing areas every 30 minutes in line with the covid safety plan for the Venue
- Organising rosters for staff
- Ordering stock.
Customer service representative
Chambers cellars
01.2019 - 11.2020
- Ensuring legal age verification for customers
- Maintaining inventory
- Assisting customers with product selection
- Processing sales transactions
- Maintaining a clean and organized store
- Addressing customer inquiries
- Staying informed about product knowledge and promotions.
Retail customer service
Allbook4less
03.2015 - 01.2019
- Assisting customers with selecting a book
- Taking payments
- Updating and replenishing stock
- Accepting deliveries.
Education
High School Certificate -
Illawarra Senior College
Wollongong, NSWYear 10 Certificate -
Illawarra Senior College
Wollongong, NSWResponsible service of alcohol -
Responsible conduct of gambling -
Skills
- Sales expertise
- Product and service knowledge
- Money handling abilities
- LiveChat Messaging
- Customer Service
- Calm and Professional Under Pressure
- Calm Under Pressure
- Assertiveness
- Issue and Complaint Resolution
Awards
- Council chair member for LGBTQIA+ EAP.
- Awarded Team Engagement Enthusiast twice.
Timeline
Customer Service Representative
BP Retail
01.2024 - Current
Complex Customer Service Representative
Telstra TCC
04.2021 - 12.2023
All Rounder/Manager in training
Vineyard Hotel
02.2019 - 03.2021
Customer service representative
Chambers cellars
01.2019 - 11.2020
Retail customer service
Allbook4less
03.2015 - 01.2019
High School Certificate -
Illawarra Senior College
Year 10 Certificate -
Illawarra Senior College
Responsible service of alcohol -
Responsible conduct of gambling -
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