Rylee Anthea Tolofua
Perth,WA
Summary
Hardworking trustworthy employee with experience in customer service, multitasking and time management abilities. Committed to giving every customer a positive and memorable experience and to easier adapt under pressure in a fast paced environment.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor.
Jd Sports Rockingham
Rockingham, WA.
08.2022 - Current
- Provide customer service to customers within clothing and footwear items.
- Placing through multiple transactions by providing product suggestions and add ons.
- Provided guidance and support to casual customer service representatives, including coaching, learning and break times.
- Drove sales and kpi's by pushing for add ons and hourly updates to motivate rises throughout the evening.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Maintained shop standards opening and closing when roistered on selected shifts along with counting cashier floats and paper work.
Shift Supervisor
City Beach
Mandurah, WA
05.2021 - 09.2023
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided staff with shifts weekly and sick covers when managing selected shift.
- Security hard tagged stock from manufactory along with hung items that were eventually placed on floor.
Education
High School Diploma -
Comet Bay College.
Secret Harbour, WA11-2020
Skills
- Time Management
- Working with and without peers but love to adapt being around others
- Decision-Making and problem solving but also not scared to ask for help when needed
- Super tech savvy and love to learn more about different computer/pos tips and tricks
- Customer Service and to fulfill needs but also experienced in working with difficult and uncomfortable situations
- Disciplined mindset
References:
Jahtahlia Awhitu - 0492201650, City Beach trainer manager Mandurah.
Santana Eru - 0452465318, Current Assistant manager JD Sports Rockingham.
Timeline
Customer Service Supervisor.
Jd Sports Rockingham
08.2022 - Current
Shift Supervisor
City Beach
05.2021 - 09.2023
High School Diploma -
Comet Bay College.
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