Ryley Bamford
Alphington,Australia
Summary
Dynamic Customer Service Manager with a proven track record at Northcote Indoor Sports, excelling in problem-solving and team collaboration. Successfully organized events and resolved customer inquiries, ensuring high satisfaction. Adept at planning and coordination, I foster community outreach and mentor youth, delivering exceptional service and quality results.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Northcote Indoor Sports
Northcote, Australia
03.2020 - Current
- Head umpire for various sports including Futsal, Indoor Cricket, Beach Volleyball and Netball
- Created and organised events for children birthday parties, including event planning and on-the-day management
- Managing bartending duties and ensuring quality customer service, including cash handling
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Provided exceptional customer service to ensure customer satisfaction.
Director/Owner
RWB Cricket
Alphington, Australia
06.2021 - 09.2024
- Self-taught cricket bat repairer from age 14. Commenced running my own business from age 16.
- Partnered with several business, both retail and independent brands, in providing professional cricket bat repairs
- Provide repairs to both professional domestic and international players, often working on tight deadlines, ensuring high-quality repairs and service were provided and fulfilled. Have provide repairs to both Ireland and Zimbabwe T20 cricket teams during T20 World Cup in 2022, repairs for players from Big Bash teams, Australian and Victoria players
- Worked in partnership with multiple local sporting clubs to fulfil players needs including apparel, recruitment, list management, sponsorship, and repairs
Coaching/ Player
Preston Cricket Club
Preston, Australia
10.2020 - 02.2024
- Assisted with try-outs for new recruits and representative teams, trainings, and game day preparation (including management of equipment, setting up grounds, designing appropriate training methods). I have been assistant coach for Preston Cricket Club’s JG Craig Shield representative team for 3 years
- Communicating with all facets of the Preston Cricket Club which includes coaches, players, and parents and committee members
- Established professional relationships with team members, coaches and parents of the players
- Mentored and encouraged youth to develop strong work ethic, creating a culture based off effort, unity and sportsmanship
- Guided players with encouragement and motivation to support performance, enjoyment, and overall well-being
- Playing member of the Preston Cricket Club for the past 7 years
Cleaner
PRB Cleaning Service
Melbourne, Australia
02.2021 - 06.2023
- Office cleaning including vacuuming, dusting, cleaning desks
- Replenished supply of hand soap, paper towels and other consumables, removed rubbish
Education
VCE
Kew High School
Kew, VIC11-2023
Skills
- Problem-Solving Skills
- Team Collaboration
- Communication Skills
- Adaptability and Flexibility
- Time Management and organisation
- Customer Service skills
- Leadership Skills
- Planning and Coordination
- Adherence to high customer service standards
- Community outreach
- Mentoring youth
- Adaptive thinking
- Empathy and patience
Representative Sides
- Northern Falcons, Victorian State Cricket Championships 2017/2018 & 2018/2019
- Victoria Indoor Cricket, National Championship 2023 & 2024
Timeline
Director/Owner
RWB Cricket
06.2021 - 09.2024
Cleaner
PRB Cleaning Service
02.2021 - 06.2023
Coaching/ Player
Preston Cricket Club
10.2020 - 02.2024
Customer Service Manager
Northcote Indoor Sports
03.2020 - Current
VCE
Kew High School
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