Ryley Dawes
Summary
Motivated and adaptable professional with experience in customer service, optical assistance, technical support, and self-employment. Bringing over eight years of hands-on experience with computer hardware, software, networking, and system troubleshooting, supported by ongoing study toward a Certificate III in Information and Communications Technology (Monday-Tuesday). Known for strong problem-solving abilities, reliability, and a willingness to learn, with experience assisting customers, resolving technical issues, and working independently to achieve positive outcomes. Seeking opportunities to apply both technical and interpersonal skills while continuing to grow professionally.
Overview
4
4
years of professional experience
Work History
Optical Assistant
Looking Smart Optometrist
pelican waters , QLD
03.2024 - 10.2026
- Assisted patients with frame selection and fitting consultations.
- Managed appointment scheduling and patient flow in the office.
- Conducted preliminary tests and gathered patient medical histories.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
IT Technician
Self employed
Traralgon, Victoria
04.2023 - 05.2026
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support via phone, email, and on-site visits.
- Resolved hardware issues by replacing faulty components.
- Resolved hardware issues including replacing parts as necessary.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Trade Cleaning
Self employed
Traralgon, VIC
07.2025 - 01.2026
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Berry St Secondary School
Traralgon, VicSkills
- Ocular photography
- Hardware installation
- Network troubleshooting
- Software configuration
- Technical support
- System diagnostics
- Quickly Adaptive
- Multi-Tasking
References
References available upon request.
Timeline
Trade Cleaning
Self employed
07.2025 - 01.2026
Optical Assistant
Looking Smart Optometrist
03.2024 - 10.2026
IT Technician
Self employed
04.2023 - 05.2026
Berry St Secondary School