Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

RYLEY FAIFUA

Melbourne,VIC

Summary

A motivated and results-driven professional with a passion for delivering high standards of work and customer service. Demonstrating experience working across large and small team environments to support the delivery of professional services, I am now seeking an exciting and challenging new career opportunity in Administration and Reception that will allow for personal and professional growth. Well-qualified familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Morris&heath Cafe
09.2023 - 12.2024
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

MANAGER

Ground Works Café
06.2022 - 07.2023
  • Oversaw the management of 12 staff members including training, recruitment, rostering, performance reviews, and professional development
  • Consistently achieved individual activity metrics, sales volume, customer service, and revenue targets contributing to overall store profitability
  • Processed employee payroll and timesheets
  • Coordinated stock takes and oversaw ordering to meet store requirements
  • Assisted with general kitchen and front of housework as needed
  • General administrative duties as needed
  • Achievements:
  • Identified and implemented processes to improve operational efficiency
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Improved marketing to attract new customers and promote business.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed and motivated employees to be productive and engaged in work.

H&M SALE ASSISTANT

H&M Retail Store
05.2021 - 10.2022
  • Fielded customer questions to share information about products, availability, and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Established rapport with customers using active listening and interpersonal skills.
  • Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

CREW MEMBER

BARISTA, McDonald's
06.2021 - 06.2022
  • Delivered excellent customer service to customers in a fast-paced role
  • Processed customer orders and took payments with accuracy and efficiency
  • Upsold promotional products where possible to generate additional sales
  • Handled phone calls, enquiries, and complaints in a professional manner
  • Accepted accountability for all assigned keys, master keys, and access cards
  • Maintained consistent communication with management and colleagues
  • Trained staff members on correct procedures, safety codes, and cleaning, and storing techniques
  • Achievements:
  • Consistently received positive feedback from management for meeting and exceeding output targets and delivering outstanding customer service

ASSISTANT STORE MANAGER

Ucebox Café
11.2020 - 05.2021
  • Supervised, coordinated, and delegated tasks to team members to meet shift requirements and ensure the delivery of quality customer service
  • Worked with staff to handle difficult situations and complaints
  • Communicated with customers in phone and person in a professional and helpful manner, and made recommendations to suit individual needs
  • Recorded customer interactions and transactions, including details of enquiries, complaints, and comments to improve the delivery of service provided
  • Oversaw the ordering and maintenance of office supply inventory
  • Maintained a strong understanding of menu items and promotions to make recommendations to customers and boost sales potential
  • Ensured a clean and safe work environment at all times as per policies and procedures
  • Assisted with taking orders and scheduling bookings and events.

Education

Hospitality - Hospitality

William Anglo’s
Melbourne
11.2021

High School Diploma -

Melton Secondary College
Melton, VIC
01.2020

Skills

  • VIC
  • KEY SKILLS
  • Relationship Management
  • Workflow Management
  • Rostering and Payroll
  • Staff management and Training
  • Positive can-do attitude
  • Clear communication skills
  • Persuasive speaking skills
  • Exemplary customer service delivery
  • Ability to meet and exceed targets
  • Analytical problem solver
  • Collaborative team player
  • Continuous quality improvement
  • Focus for procedure compliance
  • Strong organisation skills
  • Effective time management
  • Self-starter eager to learn new skills
  • TECHNICAL SKILLS
  • MS Office Suite
  • Sales rack replenishment
  • Point of Sale (POS) system operation
  • Service Contract Sales
  • Understanding of sales retention
  • Sales contract processing
  • Increasing sales
  • Ordering Procedures
  • Menu Memorization
  • Cash Handling
  • Opening and closing duties
  • Coffee expertise
  • Food Preparation
  • Latte art
  • Table Bussing
  • POS Systems
  • Espresso machine operation
  • Beverage Preparation
  • Sales expertise
  • Point of sale operation
  • Team Player
  • Safe Food Handling
  • POS System Operation

Certification

Certificate I & II in HospitalityBarista CertificateRSA CertificateChemical Handling

Timeline

Barista

Morris&heath Cafe
09.2023 - 12.2024

MANAGER

Ground Works Café
06.2022 - 07.2023

CREW MEMBER

BARISTA, McDonald's
06.2021 - 06.2022

H&M SALE ASSISTANT

H&M Retail Store
05.2021 - 10.2022

ASSISTANT STORE MANAGER

Ucebox Café
11.2020 - 05.2021

Hospitality - Hospitality

William Anglo’s

High School Diploma -

Melton Secondary College

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RYLEY FAIFUA