RYLEY FAIFUA
Truganina,Australia
Summary
Dynamic Bistro Supervisor at Club Tarneit with a proven track record in enhancing customer satisfaction and team performance. Skilled in relationship management and inventory oversight, I excel in resolving issues and optimizing workflows, ensuring exceptional service delivery and operational efficiency. Committed to fostering a positive team environment and achieving targets.
Overview
5
5
years of professional experience
Work History
Bistro Supervisor
Club Tarneit
Tarneit , VIC
05.2024 - 07.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed multi-line phone system, directing calls to appropriate departments.
- Handled customer inquiries and concerns with professionalism and care.
- Collaborated with team members to improve front desk operations and workflows.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Cafe Manger
Groundworks Cafe
Melton , Vic
05.2020 - 02.2023
- Oversaw daily cafe operations and staff scheduling.
- Managed inventory and ordered supplies for cafe efficiency.
- Trained staff on customer service and food safety practices.
- Resolved customer complaints to enhance satisfaction levels.
- Conducted regular team meetings to improve communication and performance.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
Education
High School Diploma -
Melton Secondary College
Melton, VIC11-2020
Certificate I & II - Hospitality
William Angliss
Melbourne, VIC12-2019
Some College (No Degree) - Hospitality Management
William Angliss Institute of TAFE
Melbourne, VICSkills
- Relationship management
- Customer service
- Inventory management
- Workflow optimization
- Payroll and rostering
- Staff management and training
- Positive attitude
- Effective communication
- Customer service excellence
- Target achievement
- Analytical problem solving
- Team collaboration
References
- Denis lay, CEO, Ground Works Café, 0433 900 665
- Clarine Oveil, Officer Coordinator, 0405 714 615
Affiliations
- Cooking
- Baking
- Coloring has over 300 makers planning on buying more
- Walks along the beach
Accomplishments
- Employee of the Year when working at Groundworks Café
- Leading a team in a fully seated 250-person venue
Timeline
Bistro Supervisor
Club Tarneit
05.2024 - 07.2025
Cafe Manger
Groundworks Cafe
05.2020 - 02.2023
High School Diploma -
Melton Secondary College
Certificate I & II - Hospitality
William Angliss
Some College (No Degree) - Hospitality Management
William Angliss Institute of TAFE