Accomplished in elevating customer experiences and sales performance, my tenure at Drummond Golf, under Jason Pavese, showcases a blend of exceptional customer service and sales expertise. Leveraging critical thinking and POS system proficiency, I've significantly contributed to team skill enhancement and efficient problem-solving, demonstrating a commitment to excellence and collaborative success.
- Assisted customers with prompt and polite support and service in-person and via telephone.
- Greeting customers and using consultative sales techniques to understand a customers needs and recommend relevant products
- Club Fittings through the MiMatch system which requires training and knowledge of golf brands and their respective products and features
- Help with managing staff and delegating tasks throughout the store
- Enhance team performance with guidance and training to help staff develop social and customer service skills
- Monitored sales floor and merchandise displays for presentable conditions, taking corrective action such as restocking or reorganizing products.
- Use a in-store POS system in order to process sales, look up items/prices and place specific customer orders
- Customer Service
- Sales Expertise
- Teamwork
- Product Knowledge
- Complaint resolution
- POS systems Operation
- Product Merchandising
- Problem-Solving
- Staff education and training
Played Golf for 8 years. My parents met playing golf so have been around it all my life. Played in Junior and Major Pennants in NSW. Have loved the sport ever since I picked up my first club and my desire is to get better everyday and play to the best of my ability