Ryley Joynson
Perth,WA
Summary
Equipped with strong problem-solving skills and an eagerness to understand new and interesting issues I excel at learning how to fix things "on-the-job". I am keen to find a role that challenges me and requires me to further my skills to complete my daily tasks.
Overview
8
8
years of professional experience
Work History
IT Site Technician
Mineral Resources Limited
01.2025 - Current
- Maintain and support site infrastructure for multiple key sites. (Onslow TMF/OCV, Onslow Port and NWCH Village)
- Support users with day to day IT issues that occur either in the office or out in the field.
- Assist in deploying and configuring hardware and software aboard MinRes Marine vessels.
- Supported Marine crews with technical troubleshooting of IT issues related to both IT and OT systems.
IT Support Officer
Mineral Resources Limited
09.2022 - 01.2025
- Used ticketing system (ServiceNow) to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues, either face to face at the 'Techbar', or over the phone when required.
- Installed and configured operating systems and applications across a range of devices.
- Specialised support in Printer hardware and software across all MinRes sites, liaising with Canon and external vendors when necessary.
- Provided in-person IT support for all MRL Metro sites on a weekly roster.
Technical Support Staff
Renew IT
07.2021 - 08.2022
- Secure erasure of wipe-able assets from high profile businesses using BLANCCO software, specialising in mobile devices (IOS and Android)
- De-installation and relocation of networking equipment and other deployed hardware.
- Asset Deployment using SCCM, including installing custom software sets per user.
- Handover of assets to new users as well as supporting the user during the transition period.
Team Member
Coles Supermarket
10.2017 - 07.2021
- Leading a team of 5+ night fill members
- Maintain positive relationships and interactions with both customers and fellow team-members
Education
South Metropolitan TAFE
01.2020
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Murdoch University
01.2019
Hobbies and Interests
I enjoy spending my free time with hands-on activities such as working on cars or motorcycles with my friends.
Timeline
IT Site Technician
Mineral Resources Limited
01.2025 - Current
IT Support Officer
Mineral Resources Limited
09.2022 - 01.2025
Technical Support Staff
Renew IT
07.2021 - 08.2022
Team Member
Coles Supermarket
10.2017 - 07.2021
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Murdoch University
South Metropolitan TAFE
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